Technical Support Analyst providing in - person and remote support for IT systems and services. Ensuring proper functioning of technology equipment per organizational standards.
About the role
- Client Support Analyst providing top-tier service for U.S. Legal Support clients. Responding to inquiries via phone and email, facilitating hybrid legal proceedings, and supporting office operations.
Responsibilities
- Respond to client inquiries via phone and email with professionalism and urgency.
- Act as a liaison between departments to ensure seamless issue resolution.
- Support office operations by assisting at the front desk when needed.
- Facilitate hybrid legal proceedings via Zoom and handle document-related tasks.
- Provide an outstanding client experience from start to finish.
Requirements
- High school diploma or equivalent
- Customer-focused mindset with strong communication skills
- Ability to learn and navigate multiple systems with ease
- Team player who thrives in a collaborative environment
- Strong organizational skills with the ability to prioritize and meet deadlines
- Legal experience is a plus, but not required
Benefits
- Medical, dental, and vision coverage
- Parental leave
- LifeLock identity protection
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Lead Digital Operations Support Analyst at Caterpillar, overseeing operational stability for Dealer ERP solutions. Collaborating with teams for platform reliability and performance across Microsoft Dynamics 365.
Senior Support Analyst for Applications and Observability in Brazil. Engaging in application support and incident management using React, React Native, and Dynatrace.
Senior Logistic Support Analyst responsible for logistic support analysis and training for Royal Canadian Navy programs. Contributing to maintainability and supportability of naval systems.
Client Support Analyst at U.S. Legal Support ensuring client inquiries are handled efficiently in Houston, TX. Supporting legal proceedings and providing exceptional client service via phone and email.
Shift Lead responsible for managing the technical support team at Boldr. Delivering training, support, and exceptional client service in a hybrid work environment.
IT Support Analyst providing frontline technical support for Windows and Mac users. Diagnosing and troubleshooting hardware and software issues in a hybrid environment.
Senior Technical Support Engineer in a hybrid role focusing on technical support and customer management. Involves collaboration, troubleshooting, and documentation of technical issues.
Support asset management and CMMS at San Diego International Airport. Seeking detail - oriented individual for administration and optimization of operational systems.