Not provided.
About the role
- ITSM Administrator optimizing ITSM platforms for CBIZ Inc. Ensures performance and integrates ITIL-aligned processes in service management.
Responsibilities
- Own, administer, and continuously improve the ITSM platform, ensuring optimal performance, scalability, and usability
- Design, configure, customize, and optimize ITSM workflows, automation, forms, and integrations
- Translate ITIL-aligned processes into effective system configurations that work in real-world operations
- Evaluate, test, and implement new platform features, modules, and capabilities
- Leverage APIs, webhooks, and automation tools to enhance system functionality and integrations
- Drive root cause analysis related to platform issues and implement long-term fixes
- Build and maintain dashboards, reports, and data insights to support operational and executive decision-making
- Advise IT leadership on enhancement opportunities and continuous improvement initiatives
- Maintain strong documentation standards for configurations, processes, and procedures
- Communicate technical concepts clearly to both technical and non-technical stakeholders
- Manage vendor relationships and stay current on platform updates, roadmaps, and best practices
- Lead or coordinate activities of others as needed to support platform governance and improvements
Requirements
- College Degree or equivalent
- 6 years related experience
- Expert technical knowledge
- Knowledge of industry regulations
- Ability to lead and coordinate the team activities of others
- Ability to formulate, document and recommend new policies and procedures
- Able to work in and lead a team
- Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
- Ability to travel as required by business and on-call availability
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Administrator in Uhrmacherei handling warranty and repair cases for a leading omnichannel jeweler. Focusing on customer communication and managing service software tasks with precision.
IT - Administrator focusing on the administration and development of Microsoft 365 environments in Freiburg, Germany. Supporting IT infrastructure and optimizing operations through technology implementation and process improvement.
IT System Administrator responsible for monitoring and backup in Hanau, Germany. Optimizing IT infrastructure and ensuring system reliability for municipal services.
IT - Systemadministrator ensuring IT system availability and security for Rostock Freight and Fishing Port. Collaborating on strategic IT development and digitalization initiatives while providing user support.
PMO Data Administrator supporting Project Management Office through data administration, reporting, and process coordination with a focus on developing technical skills in reporting tools.
ST
Administrative support role coordinating secretarial tasks and patient services in Tempelhof, Berlin's largest Catholic hospital. Engaging in various administrative duties and communication coordination.
IT Systemadministrator ensuring system availability and supporting server infrastructures. Responsible for coordinating technical tasks and creating operational documentation for clients.
IT network administrator managing CISCO network and telecommunications systems in a healthcare setting. Engaging in IT service projects and security measures implementation.
Administrative professional overseeing building management and supporting quality management at Graf Recke Stiftung's daycare facilities. Collaborating with social work leaders to enhance operational efficiency.