Key Account Manager leveraging Whole Foods experience to enhance sales and partnerships in CPG sector. Responsible for developing strategic promotional plans and maintaining client relationships.
About the role
- Manager of SME Account Management leading a team for dealer performance and growth. Empowering the team to drive commercial impact within a hybrid work environment.
Responsibilities
- Lead, coach, and develop a team of Account Managers with varying skill sets and areas of focus
- Create an inclusive, collaborative, and high-performance culture where individuals are empowered to take initiative and ownership
- Act as a strong advocate for your team, identifying growth opportunities and supporting career development
- Provide hands-on coaching through call listening, feedback, and sales technique development
- Own team productivity, performance, and morale, driving consistent delivery against departmental targets
- Support the team in growing dealer share of wallet, improving offer volume and strength, and increasing overall partner performance
- Act as an escalation point for day-to-day operational decisions, including dealer behaviour disputes, suspensions and goodwill cases
- Identify and remove blockers to ensure the team can operate efficiently and effectively
- Drive best-in-class account management practices, including upsell and adoption of additional services
- Advance sales enablement by embedding strong sales techniques, frameworks, and coaching within the team
- Act as a subject matter expert, providing guidance on complex commercial scenarios and opportunities
- Ensure the team consistently delivers value to partners and maximises commercial outcomes
- Embed scalable processes and proven structures that enable the team to achieve outstanding results
- Continuously identify opportunities to streamline workflows and improve operational efficiency - not being afraid to start afresh with something if we can make it better
- Maintain a strong understanding of company performance, market trends, and industry dynamics to inform decision-making
Requirements
- Proven experience as a people leader, with a strong track record of coaching, mentoring, and driving performance
- Comfortable managing ambiguity and making confident operational decisions in a fast-paced environment
- Strong commercial acumen with experience in account growth, upselling, and revenue-driving activities
- Ability to balance strategic thinking with hands-on execution
- Excellent communication and stakeholder management skills
- Deep understanding of sales or account management disciplines, with the ability to elevate team capability
- Ability to work in our London Office for a minimum of 3 days a week - being on hand and available for our team (this role will be 95% office based, with very occasional travel to partners where required)
Benefits
- 💸 Competitive comp package
- 🌴 28 days' holiday increasing to 35 with length of service, plus extras for house moves, weddings and more!
- 📈 Employee-friendly share options
- 💰 Pension scheme via Royal London - up to 5% company contribution
- ❤️🩹 Vitality private healthcare insurance
- 💵 Life Assurance - 4x annual salary
- 💚 Monthly coaching sessions with Spill - our mental wellbeing partner
- 👪 Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies
- 🧒🏽 Bubble childcare support and discounted nanny fees for little ones
- 🏖️ 'Work from abroad for a month' annual scheme
- 🧠 Generous learning and development budget
- 🖥️ £500/€550 home office budget
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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