Merchandise Processor responsible for organizing merchandise and clerical support. Ensuring accurate inventory and shipping processes in a fast - paced environment.
About the role
- Customer Care Agent at Carwow handling customer inquiries via phone, email, and chat. Aiming for high customer satisfaction while managing workloads and providing effective solutions.
Responsibilities
- As a Customer Care Agent, you will be the first point of contact for our customers for providing exceptional support to our valued customers across various channels including phone, email, and chat.
- Efficiently manage workload/volumes, prioritising urgent requests and ensuring timely responses
- Proactively identify potential bottlenecks and proactively address them to maintain a smooth workflow
- Strive to meet or exceed daily/weekly workload targets and response times
- Collaborate with your manager to manage workloads effectively during peak period
- Handle customer requests in a timely manner.
- Demonstrate a professional and positive attitude when dealing with challenging situations.
- Take ownership of assigned tasks, ensuring a clear understanding of process goals, timelines, and deliverables
- Diligently monitor customer interactions, seek guidance when needed, and implement solutions to ensure customer satisfaction and keep processes on track.
- Ensure client satisfaction throughout the process lifecycle.
- Work effectively with team members, specialists, and other departments to ensure seamless process execution.
- Consistently deliver high-quality customer support by adhering to established standards and guidelines.
- Pay close attention to detail and accuracy when handling customer information.
- Actively seek opportunities for self-improvement and professional development.
- Listen attentively to feedback from customers, colleagues, specialists, and managers, and actively act on it to refine processes, improve service quality, and enhance personal performance.
- Strive to minimize escalated calls by resolving customer issues at the first point of contact, proactively addressing their needs, and focusing on swift and satisfactory resolutions.
- Maintain a high level of customer satisfaction by providing friendly, personalized and effective support.
Requirements
- You will have experience of working in a busy phone-based environment and making a number of outbound calls and sending emails to our customers.
- One of our company values is Proactive - we challenge ourselves to be better and are self-starters. You have a get up and go mentality and understand the search for answers to more complicated questions.
- We are Positive, by surrounding ourselves with positive people, we work to stay upbeat when faced with a challenge
- We aim to WOW users, industry partners, ourselves and each other. You go above and beyond in your work, doing whatever it takes to offer the best experience and service possible.
- You have excellent spoken and written English
Benefits
- Hybrid working (3 days per week in our Porto office)
- Competitive salary to fund that dream holiday to Bali
- Share options - when we thrive, so do you!
- Private Healthcare, for peace of mind
- Meal Allowance (8,32€ per working day)
- Monthly coaching sessions with Spill - our mental wellbeing partner
- Enhanced holiday package, plus Bank Holidays
- 28 days annual leave
- 1 day for your wedding
- 1 day off when you move house - because moving is hard enough without work!
- For your third year anniversary, get 30 days of annual leave per year
- For your tenth year anniversary, get 35 days of annual leave per year
- Option to buy 3 extra days of holiday per year
- Work from abroad for a month
- Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
- The latest tech (Macbook or Surface) to power your gif-sending talents
- Up to £500/€550 home office allowance for that massage chair you’ve been talking about
- Generous learning and development budget to help you master your craft
- Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for
- Refer a friend, get paid. Repeat for infinite money
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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