Pflegefachkraft für gerontopsychiatrische Pflege in Seniorenwohnanlage St. Elisabeth. Betreuung und Pflege älterer Menschen sowie fachliche Beratung in einem professionellen Team.
About the role
- Customer Care Agent at Carwow handling customer inquiries via phone, email, and chat. Aiming for high customer satisfaction while managing workloads and providing effective solutions.
Responsibilities
- As a Customer Care Agent, you will be the first point of contact for our customers for providing exceptional support to our valued customers across various channels including phone, email, and chat.
- Efficiently manage workload/volumes, prioritising urgent requests and ensuring timely responses
- Proactively identify potential bottlenecks and proactively address them to maintain a smooth workflow
- Strive to meet or exceed daily/weekly workload targets and response times
- Collaborate with your manager to manage workloads effectively during peak period
- Handle customer requests in a timely manner.
- Demonstrate a professional and positive attitude when dealing with challenging situations.
- Take ownership of assigned tasks, ensuring a clear understanding of process goals, timelines, and deliverables
- Diligently monitor customer interactions, seek guidance when needed, and implement solutions to ensure customer satisfaction and keep processes on track.
- Ensure client satisfaction throughout the process lifecycle.
- Work effectively with team members, specialists, and other departments to ensure seamless process execution.
- Consistently deliver high-quality customer support by adhering to established standards and guidelines.
- Pay close attention to detail and accuracy when handling customer information.
- Actively seek opportunities for self-improvement and professional development.
- Listen attentively to feedback from customers, colleagues, specialists, and managers, and actively act on it to refine processes, improve service quality, and enhance personal performance.
- Strive to minimize escalated calls by resolving customer issues at the first point of contact, proactively addressing their needs, and focusing on swift and satisfactory resolutions.
- Maintain a high level of customer satisfaction by providing friendly, personalized and effective support.
Requirements
- You will have experience of working in a busy phone-based environment and making a number of outbound calls and sending emails to our customers.
- One of our company values is Proactive - we challenge ourselves to be better and are self-starters. You have a get up and go mentality and understand the search for answers to more complicated questions.
- We are Positive, by surrounding ourselves with positive people, we work to stay upbeat when faced with a challenge
- We aim to WOW users, industry partners, ourselves and each other. You go above and beyond in your work, doing whatever it takes to offer the best experience and service possible.
- You have excellent spoken and written English
Benefits
- Hybrid working (3 days per week in our Porto office)
- Competitive salary to fund that dream holiday to Bali
- Share options - when we thrive, so do you!
- Private Healthcare, for peace of mind
- Meal Allowance (8,32€ per working day)
- Monthly coaching sessions with Spill - our mental wellbeing partner
- Enhanced holiday package, plus Bank Holidays
- 28 days annual leave
- 1 day for your wedding
- 1 day off when you move house - because moving is hard enough without work!
- For your third year anniversary, get 30 days of annual leave per year
- For your tenth year anniversary, get 35 days of annual leave per year
- Option to buy 3 extra days of holiday per year
- Work from abroad for a month
- Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
- The latest tech (Macbook or Surface) to power your gif-sending talents
- Up to £500/€550 home office allowance for that massage chair you’ve been talking about
- Generous learning and development budget to help you master your craft
- Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for
- Refer a friend, get paid. Repeat for infinite money
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Operations Consultant supporting central projects in a major European nursing home operator. Collaborating closely with management and operational teams in the German healthcare sector.
Leading operations for over 25 company restaurants at a top European gastronomy brand. Ensuring consistent service quality and operational excellence in hospitality.
Operations Strategist enhancing operational effectiveness and executive coordination at MissionWired in Washington, D.C. Partnering closely with senior leadership to manage executive workflows and office operations.
Assistant Vice President developing operations and strategy for Liberty Mutual Canada. Leading initiatives to drive business success and enhance operational excellence.
Broadcast Operations Officer working in master control room coordinating satellite signals and troubleshooting broadcasting issues. Handling on - air material preparation and ensuring content quality.
Assistente de Operações assisting in operational tasks at Daycoval Seguros, ensuring efficiency and documentation of processes.
Private Markets Operations Specialist ensuring data integrity, reporting accuracy, and operational continuity at Mercer Advisors. Responsible for private investment services primarily from Orion and Arch systems.
Consumer Lending Operations Servicing Officer processing branch and department requests. Supporting all consumer lending departments on non - production items while ensuring compliance with applicable regulations.
Sr. Manager, Retail Operations directing Jelly Belly Visitor Center in Fairfield, CA. Overseeing retail operations, public tours, catering, and event hosting.