Hybrid Partner & Supplier Experience Manager

at CarTrawler

• Job title: Partner & Supplier Experience Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dublin, Ireland

About the role

• Partner & Supplier Experience Manager at CarTrawler enhancing partner experiences across various touchpoints. Driving improvements and collaboration to ensure operational excellence and customer satisfaction.

Responsibilities

• Define and drive “what good looks like” for partner experience across assisted and digital journeys.
• Translate operational insights into commercially meaningful actions (policy changes, supplier interventions, comms, portal enhancements) that protect loyalty and increase repeat booking propensity.
• Identify friction points across the end-to-end rental journey and lead cross-functional fixes.
• Own improvement plans for priority partner and supplier issues, tracking actions and benefits.
• Act as the operational owner for partner performance visibility, including SLAs, themes and escalations.
• Run partner operational readiness activities for launches, changes and hypercare periods.
• Collaborate with Technology/AI teams to land portal + contact tooling enhancements (e.g., better deflection journeys, smarter routing, clearer status updates, reduced recontact).

Requirements

• 3+ years leadership experience in a car rental, contact centre, partnership relations role environment.
• Strong analytical skills with the ability to translate insight into practical action.
• Confidence working cross-functionally to influence priorities and outcomes.
• A structured, outcome-focused approach to problem-solving and delivery.
• Clear communication skills for both internal leaders and external partners.
• A customer-first mindset balanced with commercial pragmatism.

Benefits

• Competitive pay and benefits, including a performance-based annual bonus, fully subsidised VHI health insurance and pension matching up to 4%.
• Generous time off and flexible working, including 25 days’ annual leave, extra company days, monthly Friday Unplugged afternoons and the option to work abroad for up to 20 days a year.
• Comprehensive wellbeing support, including access to health and mental health programmes (HeadsUp and EAP) and paid leave for marriage, volunteering and personal wellbeing including menstrual, menopause, and fertility leave.
• Growth and recognition culture with development opportunities through training, coaching and study support plus programmes that celebrate individual and team achievements.
• Everyday perks that make a difference - subsidised canteen (KC Peaches), on-site car parking, Bike to Work and TaxSaver schemes plus an active Sports & Social Club.