Product Owner supporting U.S. Army Cyber Command operations and growth strategy at HII. Manage relationships, project management, and DevSecOps support for government customers.
About the role
- Senior Manager managing product strategy and execution for SmartHome mobile app at Carrier. Leading product direction with a focus on IoT, AI insights, and customer experience.
Responsibilities
- Multi-year product strategy and roadmap for the SmartHome mobile app and customer portal
- Backlog governance and release execution across mobile and cloud capabilities
- Customer activation, engagement, and retention
- Translation of device telemetry into intuitive, actionable homeowner experiences
- AI-driven personalization, automation, and predictive insights
- Enablement of digital services and monetization opportunities
- Define a clear product vision grounded in customer needs and connected home trends
- Translate strategy into disciplined roadmaps with measurable engagement outcomes
- Balance innovation with reliability, usability, and performance
- Define and track KPIs tied to activation, engagement, retention, and feature usage
- Improve onboarding, device provisioning, and connectivity flows
- Reduce friction and ensure high reliability in everyday use
- Use behavioral data and customer feedback to continuously refine the experience
- Leverage device telemetry and cloud data to power predictive alerts, comfort optimization, and intelligent automation
- Embed AI-driven capabilities that personalize and simplify the home experience
- Translate complex system data into simple, customer-facing insights
- Manage and mentor Product Managers and/or Product Owners
- Establish accountability for roadmap execution and KPI delivery
- Elevate prioritization rigor and customer-centric decision-making within the team
Requirements
- Bachelor’s degree
- 8 + years of product management experience in connected devices, or consumer mobile apps
- Prior experience managing product professionals
- Experience building or scaling consumer-facing connected device applications comparable to smart thermostat or connected home ecosystems
- Strong technical fluency in device-cloud architectures, APIs, mobile platforms, and cloud services
- Experience embedding AI-driven personalization, predictive capabilities, or automation into consumer products
- Demonstrated ability to drive measurable adoption, engagement, and retention
- Strong customer obsession and experience leading products where usability, reliability, and simplicity are critical
- Ability to operate effectively across hardware, firmware, cloud, and mobile engineering teams
Benefits
- Health Care benefits: Medical, Dental, Vision; wellness incentives
- Retirement benefits
- Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
- Tuition Assistance
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