Product Manager overseeing MarTech and digital systems at Zendesk. Managing product vision, strategy, and governance for modern marketing operations.
Responsibilities
Define and manage the overarching product roadmap for our digital marketing stack (CMS, eCommerce, trial flows) and core MarTech stack (e.g., Marketo, Salesforce).
Evaluate, implement, and govern AI solutions across the GTM stack.
Architect and manage the underlying systems that power our digital marketing efforts.
Oversee the end-to-end flow of data across systems.
Act as the strategic bridge between IT (Engineering, Data, Security) and Business Operations (Marketing, MarketingOps, SalesOps).
Lead high-impact, enterprise-level system migrations, implementations, and feature enhancements.
Partner with IT Security and Data teams to establish robust data governance frameworks.
Requirements
5+ years of experience in Product Management, Business Systems Analysis, or MarOps with a heavy emphasis on technology ownership.
Deep understanding of B2B Go-To-Market lifecycles, digital marketing channels (SEO, SEM, organic), and product-led growth (PLG) or trial-based acquisition models.
Strong conceptual understanding of modern AI technologies (LLMs, RAG, predictive analytics) and how to practically apply and govern them within enterprise B2B marketing and sales environments.
Strong working knowledge of enterprise Content Management Systems (e.g., Adobe Experience Manager (AEM) ), eCommerce platforms (e.g., Adobe Commerce/Magento ), web analytics (e.g., Adobe Analytics , Google Analytics 4), and personalization/A-B testing engines (e.g., Adobe Target ).
Advanced proficiency with core GTM platforms and enterprise Marketing Automation systems, specifically within the Adobe Experience Cloud (e.g., Adobe Marketo Engage , Adobe Real-Time CDP ), as well as deep knowledge of CRM architecture (Salesforce).
Familiarity with integration platforms (iPaaS) and understanding of API capabilities, webhook structures, and relational data models.
Proven experience working in an Agile/Scrum environment, utilizing tools like Jira or Asana to manage sprints and backlogs.
Benefits
Competitive salary and comprehensive benefits package
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