Senior Customer Success Manager for AI, Rights & Licensing Solutions at Wiley. Building customer relationships and driving product adoption for early adopters in research and corporate markets.
About the role
- Customer Success Manager fostering strategic partnerships and enhancing customer satisfaction in HVAC solutions. Managing projects and collaborating with sales, engineering, and production teams.
Responsibilities
- Develop and maintain strong relationships with multiple strategic partners
- Collaborate with the sales, engineering and production teams to implement consistent updates on projects as required
- Management of overall accounts and ALL orders associated with assigned customers, which includes end to end proactive project management
- Support the development of new business growth strategies
- Meet KPI requirements for response timeliness and quality by, transactional surveys, coordination of complete deliveries, shipment tracking
- Manage relationships with distributor partners
- Proactively monitor project orders
- Ensure customer satisfaction
Requirements
- High school diploma/GED
- 3+ years of customer service experience in the construction industry
- 1+ years of continuous improvement experience
- Bachelor’s degree (preferred)
- Experience in customer service in the HVAC and/or light commercial industry (preferred)
- Proficient in CRM software and Microsoft Office Suite
- Ability to solve complex problems, be organized and have good time management skills
Benefits
- Health Care benefits: Medical, Dental, Vision; wellness incentives
- Retirement benefits
- Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
- Tuition Assistance
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