Customer Experience Product Manager at Jiffy defining and executing strategies for customer care ecosystem. Focusing on enhancing customer journeys and improving tooling efficiency with scalable solutions.
About the role
- Customer Care Specialist I assisting members and providers with routine service inquiries for a Mississippi-based health plan. Ensuring compliance and maintaining quality service standards.
Responsibilities
- Assist members/beneficiaries or providers with routine service inquiries
- Resolve member/beneficiaries or provider routine service inquiries like claims processing and eligibility inquiries
- Ensure all HIPAA, State and/or Federal requirements/regulations are always adhered to
- Build and strengthen member or provider relationships by providing quality customer service
- Maintain complete and accurate documentation of all communications
Requirements
- High School Diploma or equivalent is required
- Two (2) years customer service experience is preferred
- Customer Service experience in a call center is preferred
Benefits
- Bonuses tied to company and individual performance
- Substantial and comprehensive total rewards package
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