Support Specialist focusing on Product Management initiatives to enhance customer experience at Global Industrial. Collaborating with various teams to execute strategic projects and improve operational processes.
About the role
- Intern Customer Experience Specialist responsible for fulfilling customer requests and resolving issues at Honeywell. Supporting team performance standards to enhance customer satisfaction.
Responsibilities
- Assist in the successful fulfillment of all requests regarding order processing and purchasing activities.
- Support the accounting and lifecycle maintenance of all orders, contracts, and projects in Honeywell systems.
- Help in tracking orders placed with suppliers and ensuring timely delivery to customers.
- Support daily report creation by providing relevant data in a timely manner.
Requirements
- Bachelor’s degree or pursuing a Master's degree in Business Administration or related field
- Advanced English and German skills, both in written and spoken.
- Excellent interpersonal, organizational, and time management skills.
- Ability to drive improvements leading to greater customer experience.
- 0-2 years relevant customer service experience.
- Strong knowledge of Microsoft Office.
- Experience working in a customer-facing role.
- Preferable but not a must - Knowledge of ERP systems (preferably SAP), Salesforce.
Benefits
- State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
- Fruits bowls and sports activities to support your health and well-being
- Daily paid break - 30 mins and flexible working hours
- 3 + 2 hybrid work arrangement to support your work-life balance
- Competitive Salary regularly increased based on your performance
- Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
- Generali Insurance (Accident Insurance)
- Referrals bonuses for all open jobs and recognition programs
- Comprehensive induction, ongoing training and development to set you up for success
- In-house and external learning platforms supporting development opportunities
- Work experience opportunities to help you grow your career with us
- Global employee networks to help you connect and grow
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
- Frequent Employee Engagement activities supporting inclusive and diverse work environment
- Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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