Application IT - Support Specialist supporting customers with software inquiries via phone and ticket processing. Working in a modern agile environment in Sankt Ingbert.
GC
Onsite Support Specialist, Product Operations
Posted 2 hours ago
About the role
- Support Specialist focusing on Product Management initiatives to enhance customer experience at Global Industrial. Collaborating with various teams to execute strategic projects and improve operational processes.
Responsibilities
- Support Product Management strategic initiatives to grow categories and achieve company sales and profit objectives
- Advocate for the voice of the customer and help guide internal teams through all changes and iterations of the product data with a high focus on creating the best possible experience for our customers
- Look for process improvements to help make changes across the organization while looking to improve our overall customer experience
- Execute projects by working with Product Managers, IT developers, Digital Merchandising, Warehouse Operations, Purchasing and other stakeholders
- Assist Product Managers with all elements of supplier relationships
- Initiate line reviews and utilize cross functional resources to enhance content to meet product standards, identify pattern and trends and proactively present solutions to Product Managers
- Create, update, and maintain documentation around processes and procedures
- Provide ongoing support to sales for large bid opportunities and solutions
- Continually monitor the financial performance of the assigned product lines to ensure there is constant feedback into the success of the product line strategy and execution.
- Assist with internal data collection and analysis to support department projects
Requirements
- 2 or 4 year degree preferred
- 1 - 2 years of work experience
- Motivated individual with strong analytical and business skills
- Proven and demonstrated project management and execution skills with the ability to overcome barriers and solve problems
- Resourceful, eager to learn, keen attention to details and deadlines
- Excellent written and verbal communication skills
- Strong interpersonal skills to work with various departments
- Proficient computer skills especially in MS Excel & data manipulation
- Ability to work within a team and articulate execution plans and allocate resources for tasks
- Knowledge on PowerBI, other analytical tools, lean process improvement a plus
Benefits
- Company Benefits (United States)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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