Hybrid CRO Manager

Posted last month

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About the role

  • CRO Manager focusing on conversion rate optimization for Elder, the leading home-care platform. Working within Marketing, Product, and Engineering to improve customer acquisition and conversions.

Responsibilities

  • Drive more value from the traffic we already have, across organic, direct, paid, and referral channels.
  • Optimise the experience on elder.org to convert high-intent visitors - particularly those needing urgent care.
  • Analyse funnel metrics, intent signals, and behavioural insights to identify high-impact conversion opportunities.
  • Configure landing page tracking and implement tests using A/B & multivariate tools.
  • Own hypothesis creation, experiment design, execution, and interpretation.
  • Make light-touch HTML/CSS or no-code edits for fast iteration; partner with Product Engineering & Design for bigger UX or journey changes.
  • Rapidly test landing pages, CTAs, value messages, modules, and social proof.
  • Identify gaps in the journey for different audience cohorts and intent levels.
  • Collaborate with Product, Design & Marketing on tools, content, and product tweaks to guide users to the right fit.
  • Work closely with Sales to evaluate the impact of changes on lead quality.
  • Generate copy variants, analyse data, cluster insights, and test hypotheses with LLMs.
  • Summarise Hotjar recordings, survey data, and user feedback using AI tools.
  • Build lightweight automations (Zapier, Make, Sheets, Notion AI) to streamline workflows.
  • Stay curious about emerging growth tech and pilot new tools to give Elder a speed advantage in experimentation and learning.

Requirements

  • Proven experience in a fast-paced start-up or scale-up, comfortable owning strategy and hands-on delivery.
  • Strong experience designing, running, and interpreting CRO experiments across web funnels.
  • Deep understanding of digital customer journeys from acquisition to conversion and early retention.
  • Highly data-driven, translating insights into clear hypotheses and measurable actions.
  • Excellent UX, copywriting, and positioning instincts.
  • Experience with analytics tools (e.g., Omni, GA, Hotjar) and experimentation platforms.
  • Comfortable using no-code/low-code web tools and light HTML/CSS.
  • Fluency with AI and automation for analysis, copy, and workflow optimisation.
  • Collaborative and confident working cross-functionally with Marketing, Product, Engineering, and Sales.
  • Strong communication and influencing skills; able to bring others along on growth decisions.
  • Comfortable with autonomy, ambiguity, and rapid iteration without a rigid playbook.

Benefits

  • Competitive salary & company bonus
  • 25 days holiday + bank holidays (+1 extra day of holiday per year worked for the first 5 years)
  • 6 weeks work from anywhere in the world
  • Health and dental insurance
  • Hybrid working - 2 days per week, Wednesdays & Thursdays, in our London office, Old Street
  • Annual learning & development allowance
  • MacBook and home office budget
  • Cycle to work scheme
  • Sponsored quarterly team and company-wide socials
  • AND a genuine opportunity to be a very key part of a high-growth business

Job title

CRO Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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