CRO Manager focusing on conversion rate optimization for Elder, the leading home-care platform. Working within Marketing, Product, and Engineering to improve customer acquisition and conversions.
Responsibilities
Drive more value from the traffic we already have, across organic, direct, paid, and referral channels.
Optimise the experience on elder.org to convert high-intent visitors - particularly those needing urgent care.
Analyse funnel metrics, intent signals, and behavioural insights to identify high-impact conversion opportunities.
Configure landing page tracking and implement tests using A/B & multivariate tools.
Own hypothesis creation, experiment design, execution, and interpretation.
Make light-touch HTML/CSS or no-code edits for fast iteration; partner with Product Engineering & Design for bigger UX or journey changes.
Rapidly test landing pages, CTAs, value messages, modules, and social proof.
Identify gaps in the journey for different audience cohorts and intent levels.
Collaborate with Product, Design & Marketing on tools, content, and product tweaks to guide users to the right fit.
Work closely with Sales to evaluate the impact of changes on lead quality.
Generate copy variants, analyse data, cluster insights, and test hypotheses with LLMs.
Summarise Hotjar recordings, survey data, and user feedback using AI tools.
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