ZI
Lead Product Implementation professional overseeing and executing the implementation of SaaS products at Zinnia, a technology platform for insurance solutions.
About the role
- Provide technical assistance and maintenance of computer systems
- Provide service activities on company systems, including installation, relocation, diagnosis, emergency repair etc.
- Implement preventative and proactive maintenance
- Facilitate the resolution of 3rd party Incidents by liaising with external resources
- Perform root cause analysis and troubleshooting across systems to resolve incidents
Requirements
- NQF 4: Grade 12 National Diploma
- 1 years' experience in IT end user support
- Understanding of SLA call management on different service desks
- Certifications A+ N+ Certification in ITIL Service Management and Service Delivery modules
- ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
- Professional Memberships in Relevant Industry
- Drivers Licence and Reliable Vehicle - both required
Benefits
- Willing to travel
- Working Shifts
- Willingness to be on standby
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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