Senior Customer Success Manager at Ideagen managing strategic customer accounts and ensuring value realization through expert guidance and relationship building.
About the role
- Team Manager leading Customer Success for Alberta Blue Cross. Focused on client retention, team mentoring, and strategic leadership in health coverage services.
Responsibilities
- Lead, coach, and mentor a team of Customer Success Managers, fostering a culture of performance, collaboration, and continuous improvement.
- Provide clear direction, ongoing feedback, and training to enhance team capabilities and align with organizational goals.
- Oversee proposal development, renewal strategies, upselling initiatives, and new business support across both small and large group segments, ensuring competitive and timely delivery.
- Collaborate cross-functionally with Account Executives, Underwriting, Marketing, Product Development, Finance, and Operations to align strategies and deliver seamless customer experiences.
- Analyze market trends, competitor activity, and client data to identify growth opportunities and inform strategic decisions that keep Alberta Blue Cross® at the forefront of innovation.
- Resolve complex client escalations and pricing negotiations, ensuring alignment with underwriting guidelines and business objectives.
- Build and maintain strong relationships with key clients and partners, ensuring exceptional service and long-term engagement.
- Track and manage key performance indicators, sales forecasts, pipeline status, activity metrics, and budget utilization, providing regular updates to senior leadership on progress, challenges, and opportunities.
Requirements
- Post-secondary education such as diploma or Bachelor’s degree in Business Administration, Marketing, Communications, or a related field, or; 5+ years of equivalent experience in sales, customer relationship management, insurance, financial services, or related field.
- 5+ experience in sales, client management and exposure to leading a team or engaging in complex consultative approaches within a multi-stakeholder environment.
- 2+ years of leadership or team management experience.
- Understanding and experience relating to leading teams through change, fostering adaptability, resilience and a positive mindset during times of transformation.
- Ability to interpret team performance and client health metrics to identify opportunities and coach other team members.
- Ability to manage both internal and external stakeholder relationships, analyze data, and drive customer retention and growth.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Exceptional presentation skills with the ability to articulate complex strategies to internal and external stakeholders.
Benefits
- Health coverage
- Flexible work-life balance
- Opportunities for career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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