As a Customer Success Analyst, you'll ensure client satisfaction and achieve their goals through feedback and metric analysis. Join Track.co, a leader in client experience management.
About the role
- Manager for CRM & Email Platform ensuring health and performance of marketing and editorial email programs at CNN. Overseeing operational excellence and guiding teams in email engagement.
Responsibilities
- ensure the health, scalability, and performance of our marketing, transactional, and editorial email programs
- oversee domain and mailbox management to deliverability monitoring and data integrity
- work closely with ESP vendor and other technical partners for system maintenance
- partner with internal data engineers to ensure accurate and reliable data flows
- monitor e-mail deliverability performance and maintain proper list hygiene
- track and report key e-mail campaign metrics
- onboard and train team members on all processes and platforms
Requirements
- 5+ years of experience in email operations or system administration
- hands-on experience managing and configuring major email marketing platforms (e.g., Zeta Marketing Platform, Salesforce Marketing Cloud, Braze)
- familiarity with email infrastructure, data flows, and delivery best practices
- experience with scripting or developing tools to automate tasks and processes is a plus
- solid understanding of CAN-SPAM, GDPR, and other email marketing regulations
- ability to analyze data, identify trends, and perform root cause analysis
- proactive and resourceful approach to identifying and resolving technical challenges
- clear and prompt communication with vendors and both technical and non-technical internal stakeholders
Benefits
- health insurance coverage
- an employee wellness program
- life and disability insurance
- a retirement savings plan
- paid holidays and sick time
- vacation
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