MG
Mellon GroupCall Center Supervisor
Call Center Supervisor managing performance and operations of the team. Leading service delivery in an electronic transactions and telecommunication company.
About the role
- Provides virtual behavioral health services
- Responsible for responding to referrals and requests for Behavioral Health Service Line services as well as conducting the appropriate clinical screening for potential admission or service line use
- Conducts assessments and psychosocial evaluations on patients using criteria established by the Diagnostic and Statistical Manual of the American Psychiatric Association
- Assesses and implements the crisis plan and crisis intervention for high-risk patients (i.e. suicidal, homicidal, psychotic, aggressive) uses appropriate skills and assessments
- Identifies and works to resolve barriers to patients seeking and receiving behavioral health services
Requirements
- Master's degree in a relevant human services field such as Social Work, Counseling, Psychology, or Marriage and Family Therapy from an accredited school of graduate education required or an Associate's degree in Nursing; Bachelor's degree in Nursing preferred
- Full current licensure in the state of North Carolina required
- 2 years of clinical experience required
Benefits
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Paid Time Off programs
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Job title
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Experience level
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