Call Center Registered Nurse providing patient education and clinical support for self - injection techniques. Serving as a liaison between healthcare providers and patients through call center services.
AT
Hybrid Bilingual Call Center Sales and Retention Representative, English/Spanish
Posted last month
About the role
- Bilingual Call Center Sales and Retention Representative for AT&T, engaging customers in English and Spanish. Delivering exceptional service and solutions to enhance customer satisfaction and loyalty.
Responsibilities
- Handle customer interactions (calls, chats, emails) in a fast-paced environment.
- Identify upselling opportunities and close deals to reach your sales and commissions targets.
- Accurately resolve issues related to service, billing, payments, and collections.
- Explain bills and product features clearly.
- Troubleshoot basic problems and seek higher support if needed.
- Build customer confidence and loyalty by resolving issues.
- Support various customer inquiries, including technical issues.
- Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
- Paid training to set you up for success.
Requirements
- Commissioned sales experience highly preferred
- Unwavering Customer Focus
- Strong Work Ethic
- Adaptability
- Problem-Solving Skills
- Attention to Details
- Verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). AT&T will provide the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you’ll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
- Paid Parental Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Work From Home (WFH)
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Call Center Representative supporting pet families through compassionate conversations about services. Engaging with pet owners in a high - volume call environment from a remote location.
Call Center Representative facilitating compassionate conversations for pet families through customer service. Providing high volume support while ensuring emotional well - being during difficult times.
Call Center Representative providing customer service to pet families at Lap of Love. Handling emotional conversations regarding end - of - life care and assisting with customer inquiries.
Manager of call center agents at Independent Living Systems ensuring highest service level and team performance, with a focus on healthcare and vulnerable populations.
Contact Center Specialist responsible for client service issues and complex service requests at Ameriprise India. Engaging with clients to provide exceptional service and solutions.
Life & Annuities Call Center Representative providing service to insurance policyholders. Responsibilities include handling inquiries, processing transactions, and ensuring high - quality customer experience.
Call Center Representative providing solutions for healthcare inquiries at Gainwell. Hybrid role based in Tucker, GA, requiring occasional onsite presence.
Contact Center Specialist providing customer support and processing transactions for Self - Help members. Managing inquiries via phone, email, and online tools with a strong commitment to service excellence.
Customer service representative managing post - sale inquiries via phone and email for Zurich. Handling various insurance products and customer support tasks in Spain.