IT Support Technician addressing technical issues and assisting users in IT department. Responsible for equipment maintenance and user training within the company.
About the role
- Network Support Engineer providing expert assistance with network connectivity and security issues in a hybrid role. Join Capgemini Engineering to make a difference with innovative companies.
Responsibilities
- Providing technical support for customers experiencing issues with Remote Access VPN (SSL/IPsec), Site-to-Site VPN tunnels, Cisco ASA and FTD firewalls, and Cisco Secure Client (AnyConnect)
- Performing initial triage, log analysis, packet captures, and configuration reviews to identify and resolve network security issues
- Guiding customers through real-time troubleshooting via phone, email, or chat while maintaining high levels of professionalism and customer satisfaction
- Documenting detailed case notes, solutions, and troubleshooting steps to build our knowledge base
- Collaborating with senior TAC engineers and escalation teams when needed to ensure timely problem resolution
Requirements
- Minimum 2 years of experience in IT help desk, service desk, or technical support roles
- CCNA certification or equivalent CCNA-level knowledge demonstrating your networking expertise
- Strong foundational understanding of IP networking (TCP/IP, routing, subnets), NAT, ACLs, firewalls, and basic security concepts
- Experience supporting end users in troubleshooting connectivity or network-related issues
- Excellent communication skills (oral and written) with the ability to explain technical concepts clearly
- Ability to thrive in a fast-paced, high-pressure support environment while maintaining composure.
Benefits
- Well-being Hub: The global Well-Being Hub connects employees across various facets of well-being: work-life balance, working hours and network growth.
- Free access to learning platforms: Free access for all to world-class learning assets and curated programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.
- Stable Employment: Permanent contract offering long-term job security.
- Learning & Development: Access to a wide range of online training platforms and professional development resources.
- Language Training: Weekly virtual English classes and conversation sessions with certified instructors. Online Courses for different languages.
- Health Coverage: Comprehensive prepaid medical and dental plans.
- Insurance Protection: Life and accident insurance for peace of mind.
- Wellness Perks: Discounts and benefits through fitness and technology partnerships.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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