HR Associate providing operational support for HR functions like onboarding and performance management at Guardian. Ensuring high - quality employee support and process execution.
About the role
- Coordenador de RH liderando equipes no ciclo de vida do colaborador em Blumenau, SC. Focado em resolver questões relacionadas ao RH e melhorar processos operacionais.
Responsibilities
- Manage client communications, resolve issues, team errors, and escalations within deadlines
- Interact daily with clients via phone, chat and email to resolve HR-related issues
- Support implementation and improvement of operational processes, including process mapping and documentation, data analysis, and identifying improvement opportunities
- Support continuous improvement initiatives and collaborate with cross-functional teams
- Contribute to the development and implementation of frameworks, tools and methodologies for operational excellence in HR, aiming for greater efficiency, quality and performance
- Contribute to routine team activities such as recruitment, process improvement and service standardization
Requirements
- Experience leading teams responsible for the employee lifecycle (talent development, mobility, workforce administration, talent acquisition, case management, helpdesk and compensation)
- Knowledge of HR technologies (CRM and ATS)
- Strong team management, productivity and time-management skills, with attention to detail and strong analytical ability
- More than 7 years' experience in the full employee lifecycle (personnel/HR operations)
- Demonstrated strong problem-solving skills and business acumen
- Advanced written and verbal communication proficiency
- Advanced English
- Spanish is a plus
Benefits
- Meal voucher OR food allowance
- Medical assistance: Unimed (no monthly fee; 20% copayment on usage)
- Bradesco Dental: Dental plan with no monthly fee or copayment
- Bradesco life insurance
- Dental assistance for dependents – SulAmérica: private care with monthly rates starting at R$ 22.09, no waiting period
- PPR (performance-based profit sharing / bonus)
- Commuter benefit (transit voucher) in ticket form (optional)
- Online English courses on the English First platform
- Wellhub (formerly Gympass) – discounts on gyms and other activities
- Family Care – family support and care network with specialized services for expectant and postpartum parents, caregivers, and topics such as fertility, adoption, special needs and bereavement
- Univers – discounts at partner pharmacies
- Capgemini Equilibrium – health program offering consultations with nutritionists and psychologists at no cost for employees and dependents
- Capgemini Club – benefits club with discounts at department and online stores, restaurants, language schools, travel agencies and products, beauty, health, wellness, and more
- NEXT – platform for courses and certifications in partnership with universities and renowned companies such as Pluralsight, Udemy, Harvard ManageMentor and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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