Customer Service Manager leading exceptional customer service at Clyde Valley, a housing association committed to innovation and excellence. Shaping strategies for outstanding customer experiences.
Responsibilities
Lead the delivery of high-performing services that maximise Customer Experience.
Collaborate on innovative strategies and projects to drive excellence in service delivery.
Build strong, productive relationships with customers and partners to understand and respond to their needs.
Contribute as an active member of the Management Team, supporting the delivery of our Corporate Strategy.
Requirements
Proven leadership experience in customer service or housing sector
Strong organisational and strategic thinking skills
Ability to inspire and develop teams, fostering a positive and inclusive culture
Commitment to equity, diversity, inclusion and continuous improvement.
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