Customer Service Representative managing assistance cases in a global medical services organization. Ensure efficient and compassionate service while collaborating with various teams to support clients.
About the role
- Customer Service Manager leading exceptional customer service at Clyde Valley, a housing association committed to innovation and excellence. Shaping strategies for outstanding customer experiences.
Responsibilities
- Lead the delivery of high-performing services that maximise Customer Experience.
- Collaborate on innovative strategies and projects to drive excellence in service delivery.
- Build strong, productive relationships with customers and partners to understand and respond to their needs.
- Contribute as an active member of the Management Team, supporting the delivery of our Corporate Strategy.
Requirements
- Proven leadership experience in customer service or housing sector
- Strong organisational and strategic thinking skills
- Ability to inspire and develop teams, fostering a positive and inclusive culture
- Commitment to equity, diversity, inclusion and continuous improvement.
Benefits
- generous holidays
- flexible working arrangements
- on-site gym
- training and development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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