As a CX Retirement Operations Gustie, you’ll ensure operational accuracy and compliance in Gusto's 401(k) processes. Collaborate internally to resolve discrepancies and streamline workflows.
About the role
- Principal Associate responsible for supplier management and operational performance in direct mail production. Leading strategies to enhance business performance and ensuring quality delivery across teams.
Responsibilities
- Manage the relationship between Capital One and various suppliers for operational performance
- Lead teams in the development of strategies for improving business performance
- Drive innovation in direct mail production and manage outsourced supplier networks
- Ensure visibility and communication of supplier performance to internal stakeholders
Requirements
- High school diploma, GED or equivalent certification
- At least one year of experience in People Management
- At least one year of experience in Process or Project Management
- At least 2 years of experience using Google Suite or Microsoft Office
- Preferred: Bachelor's degree or military experience
- Preferred: At least 1 year of experience in direct mail print production
- Preferred: At least 1 year of experience in Supplier Management
- Preferred: Project Management certification or PMP certification
Benefits
- Comprehensive health benefits
- Performance-based incentives
- Paid time off and flexible work arrangements
- Professional development opportunities
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