Sales Operations Business Partner working with global Sales leaders on key projects and initiatives. Delivering business insights and driving operational efficiency in the global Sales organization.
About the role
- Manager, IAM Technology Operations overseeing IAM technology operations and governance. Leading major technology transitions and ensuring timely delivery of services for Canada Life.
Responsibilities
- Responsible for overseeing and maintaining overall IAM technology support groups within ServiceNow
- Responsible for ensuring on call Governance of P1 or Major incidents is closely monitored.
- Ownership of On call coordination with suppliers and Service management POC.
- Required to be available during off hours for on call support requirements during major Incidents or P1 Incidents needing IAM support.
- Responsible for root cause analysis of problem management and ensuring management reporting on a weekly basis.
- Leads technology operational tasks eg running annual BCP\DR exercise and BIA assessments
- Review and approve Change, Upgrades and patching deployments and support L2\L3 Support teams for issue resolutions.
- Collaborate with Senior leaders, engineering, Architecture and Suppliers to assess design and implement sustainable solutions, technology Operating procedures and people model to address key and evolving risks in IAM technology operations.
- Accountability for overall Vulnerability management and resolution across IAM.
- Escalates technical performance issues and is accountable for end-to-end resolution activities and interact with the Service Provider as needed.
- Continuously improve processes for the access management team to enhance the IT security posture at Canada life.
- Responsible for inter-team dependency identification, communication, and issue escalation
- Manages the KPIs (Key Performance Indicators) for the team and ensures course correction as necessary to meet program demands.
- Liaise and respond to audit findings\requests and implement remediation measures in a timely fashion.
- Ensure out RCS and Audit reporting is green or trending green and work with Audit SPOC as a back up to support all Audit and compliance activities.
- Develop and maintain key weekly\monthly and quarterly KPI metrics for overall IAM technology operations function.
- Oversee escalations, customer inquiries and support tickets resolutions.
- Provides operational and environmental direction to influence technical decisions.
- Demonstrate excellent management skills and promote teamwork and individual accountability with engagement and use available technology, tools, and Canada life resources effectively to deliver services.
Requirements
- A degree, preferably computer science related, or a combination of education and related experience.
- 7+ years of experience with running and managing large IAM technologies across multiple domains.
- 7+ years of supervisory or managerial experience with a proven ability to engage, motivate, evaluate, and mentor team members and managers.
- Working knowledge of directory services, multi-factor authentication and single sign-on technologies.
- Detailed understanding of leading IAM products and technologies like AD, SailPoint, CyberArk, Entrust, ISAM, Hashi Corp, Okta etc.
- Experience with IAM solutions for cloud service providers (Google Cloud Platform, AWS, or Microsoft Azure) is a plus.
- Certifications such CISSP or CISM are an asset.
- Working knowledge of the ITIL and ITSM processes, Incident, Change, and Problem Management.
- Critical thinker with a high degree of business acumen and decision making.
- Comfortable with ambiguity and change
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development opportunities
- Paid time off
Job title
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