Customer Onboarding Specialist guiding legal professionals in mastering Clio’s suite of products. Building relationships and ensuring successful onboarding experiences.
About the role
- Onboarding Specialist engaging and supporting students who are at risk of not enrolling or have dropped out at Campus Atlanta. Providing proactive outreach, personalized support, and relationship building to enhance student retention.
Responsibilities
- Identify and reach out to students who are at risk of melting (not enrolling) or have dropped out of the program
- Utilize phone calls, emails, and SMS to communicate with students, addressing their concerns and providing support
- Coordinate with various teams to ensure a seamless onboarding experience for new students and students re-enrolling
- Provide ongoing support during the onboarding period to address any questions or concerns students may have
- Ensure that all necessary onboarding materials and resources are accessible to new students and students re-enrolling
- Follow up with students after the initial onboarding phase to ensure they are settling in well and have the support they need
- Provide personalized assistance to students, helping them navigate the post-enrollment process and overcome any barriers to entry
- Offer guidance on academic resources, and other support services available to students
- Develop and maintain strong relationships with students, acting as their primary point of contact during the onboarding process
- Foster a supportive and encouraging environment to increase student engagement and retention
- Track and analyze student data to identify trends and at-risk populations
- Maintain accurate records of student interactions and outcomes in the CRM system
Requirements
- Bachelor’s Degree required
- You have strong analytical skills, with a data-driven approach to decision-making
- You have excellent interpersonal and communication skills
- You have a solution-oriented mindset with the ability to address challenges and optimize processes
- You are committed to the mission of Campus and passionate about making education accessible
- You have the ability to work independently and as part of a team
Benefits
- Medical, dental, and vision insurance
- 401(k) match
- Fertility benefits via Carrot
- Flexible Time Away + paid holidays
- Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
- In-office lunches for our Atlanta office
- Social events - happy hours, birthday celebrations, holiday parties, & more!
- Opportunity to make an impact – you’ll be an integral player in bringing our vision to life
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Onboarding Executive at Trybe guiding German - speaking clients through product onboarding and adoption processes. Collaborate with internal teams to ensure a seamless customer experience.
Onboarding Specialist ensuring successful software implementation for new customers at OneQrew. Facilitating trainings and workshops while collaborating with sales and support teams.
Client Onboarding Advisor at Truist coordinating and leading client implementation efforts for Wholesale Payment services. Delivering best - in - class client experiences and working closely with various stakeholders.
Onboarding Manager orchestrating the onboarding journey for fashion retailers at Lyst. Responsible for driving communication, coordination, and issue resolution throughout the process.
Customer Training Specialist role at SiteMinder, ensuring successful product use via customer training. Engaging customers in APAC through innovative online training sessions for a leading hotel commerce platform.
Customer Onboarding Coordinator at Kolmeo facilitating onboarding of new clients to the property management software. Collaborating with the customer support team to enhance user experience and satisfaction.
Onboarding Specialist managing dealer and partner engagement. Collaborating with teams to support account strategies and enhance customer satisfaction at RouteOne.
Customer service representative serving as the first point of contact for prospective ADI Global customers. Guiding customers through the ADI account setup process and collaborating with internal teams.
Analyst supporting onboarding and sales service in Commercial Banking for clients. Ensuring accurate account maintenance and establishing strong client relationships within CIBC.