Hybrid Onboarding Specialist

at Campus

• Job title: Onboarding Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $47,000 - $56,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Atlanta, United States

About the role

• Onboarding Specialist engaging and supporting students who are at risk of not enrolling or have dropped out at Campus Atlanta. Providing proactive outreach, personalized support, and relationship building to enhance student retention.

Responsibilities

• Identify and reach out to students who are at risk of melting (not enrolling) or have dropped out of the program
• Utilize phone calls, emails, and SMS to communicate with students, addressing their concerns and providing support
• Coordinate with various teams to ensure a seamless onboarding experience for new students and students re-enrolling
• Provide ongoing support during the onboarding period to address any questions or concerns students may have
• Ensure that all necessary onboarding materials and resources are accessible to new students and students re-enrolling
• Follow up with students after the initial onboarding phase to ensure they are settling in well and have the support they need
• Provide personalized assistance to students, helping them navigate the post-enrollment process and overcome any barriers to entry
• Offer guidance on academic resources, and other support services available to students
• Develop and maintain strong relationships with students, acting as their primary point of contact during the onboarding process
• Foster a supportive and encouraging environment to increase student engagement and retention
• Track and analyze student data to identify trends and at-risk populations
• Maintain accurate records of student interactions and outcomes in the CRM system

Requirements

• Bachelor’s Degree required
• You have strong analytical skills, with a data-driven approach to decision-making
• You have excellent interpersonal and communication skills
• You have a solution-oriented mindset with the ability to address challenges and optimize processes
• You are committed to the mission of Campus and passionate about making education accessible
• You have the ability to work independently and as part of a team

Benefits

• Medical, dental, and vision insurance
• 401(k) match
• Fertility benefits via Carrot
• Flexible Time Away + paid holidays
• Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
• In-office lunches for our Atlanta office
• Social events - happy hours, birthday celebrations, holiday parties, & more!
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life