Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
CG
Hybrid Global IT Product Owner – Customer Service, Logistics & Procurement
Posted last month
About the role
- Global IT Product Owner managing applications in Customer Service, Logistics, and Procurement. Collaborating with stakeholders to optimize processes and ensure application stability in a leading spirits company.
Responsibilities
- Oversee the lifecycle of global applications in Logistics, Customer Service, and Procurement areas
- Ensure system availability, reliability and business adoption
- Identify opportunities for process optimization and system evolutions
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions
- Lead IT projects related to application’s global rollout, upgrades, integrations, and migrations
- Maintain accurate documentation of application architecture, configurations, and procedures
- Coordinate incident, problem, and change management processes
- Manage vendor relationships and ensure contractual obligations are met
Requirements
- 5+ years in similar roles within multinational or consulting environments
- Strong knowledge of Supply Chain processes
- Bachelor's degree in Computer Science, Information Systems, Engineering or related field
- Certifications such as ITIL v4, Agile are considered advantageous
- Fluent English – Required for global collaboration
- Italian – Preferred for local engagement
- Third European language – A plus for broader communication
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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