Infrastructure Analyst Lead at Arthrex responsible for Azure and AWS networking services and automation initiatives. Mentoring junior engineers and driving strategic IT projects within a global medical device company.
About the role
- Help Desk Technician providing technical support for Camis users and clients. Resolving software inquiries and troubleshooting technical issues in a hybrid environment.
Responsibilities
- Resolving complex software inquiries from clients, call center agents, and park staff over the phone
- Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Troubleshooting hardware and determining next steps to get issues resolved
- Documenting and tracking support activity and clearly communicate technical solutions
- Performing on-site visits to customer locations for upgrades and maintenance
Requirements
- Valid drivers license with a clear driver's record
- Ability to occasionally lift 20 lbs.
Benefits
- Flexibility in scheduling
- Paid 3-week remote training session
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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