Help Desk Technician providing technical support for Camis users and clients. Resolving software inquiries and troubleshooting technical issues in a hybrid environment.
Responsibilities
Resolving complex software inquiries from clients, call center agents, and park staff over the phone
Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Troubleshooting hardware and determining next steps to get issues resolved
Documenting and tracking support activity and clearly communicate technical solutions
Performing on-site visits to customer locations for upgrades and maintenance
Requirements
Valid drivers license with a clear driver's record
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