Account Manager managing Offsite accounts for AirOps, providing strategic guidance and execution. Leading client relationships and performance monitoring to enhance brand visibility in AI search.
About the role
- Strategic Account Manager managing relationships with Bynder's customers and working with Customer Success team to build pipeline. Promoting products and ensuring customer satisfaction in a hybrid role out of Boston.
Responsibilities
- Expand mindshare and adoption of Bynder to new business units, stakeholders and subsidiaries
- Develop new business opportunities with existing clients by promoting company products and services.
- Improve customer satisfaction by improving responsiveness and anticipating customer needs.
- Coordinate with Customer Success team to identify and develop new expansion opportunities
- Manage relationships with external customer leaders, stakeholders and subject matter experts.
- Consult to analyze needs and identify new services or changes to existing services.
Requirements
- At least 5 years of prior Enterprise Sales or Account Management experience
- Experience selling in B2B, SaaS/Cloud, DAM, or CMS.
- Prior experience closing net new or expansion revenue of 1M ARR per year.
- Bachelor's Degree in business, communications, finance, marketing, economics, or another relevant field.
- Strong customer service experience and the ability to communicate effectively with clients and management.
- Proficiently with basic computer programs, such as the Microsoft Office suite, Salesforce.com.
- Strong public speaking and presentation skills.
- Proven record of going above and beyond to satisfy the customers needs.
Benefits
- Competitive salary and 401(k) - dollar for dollar match up to 6%
- Company paid medical and dental coverage
- Unlimited vacation policy
- Room to advance in a high-growth tech company
- Office in Fort Point, near the burgeoning Seaport District
- A light-hearted and fun work environment
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