Founding GTM focused on building revenue for Gener8's data partnerships. Leading the go - to - market motion and closing strategic deals in emerging data categories.
About the role
- Claims Account Relationship Manager at AIG managing claims relationships for multinational accounts while ensuring service excellence and client satisfaction.
Responsibilities
- To manage the claims relationship on an assigned portfolio of multi-line, multinational accounts aligned to the Client Engagement distribution team
- Be an active team member in the acquisition of new business and to support the Client Directors with the servicing needs of AIG’s most strategic clients with regards to claims handling requirements.
- Help to ensure that AIG are seen as the most valued insurer in the major client space.
- Deliver claims capabilities and services to all assigned clients to assist in the retention of existing business
- Work with client directors on new and cross sell opportunities to designated clients and development clients and coordinate the claims process
- Maintain a close relationship with Claims Department, representing claims in all external client / broker meetings and feeding back client and broker needs, changes, and requirements
- Work closely with Marketing, Distribution and Profit Centre functions to understand their plans and priorities.
- Ensure that claims servicing and client related activities are aligned to and integrated within the overall sales strategies
- Collaborate closely with all other key internal functions, including underwriting, overseas territories, Reinsurance office, marketing, communications, and profit centres to align claims relationships with broader business objectives and to integrate claims within company strategies
- Manage expectations and monitor customer’s satisfaction identifying trends and providing feedback to the Claims Management team and Client Engagement team
- Facilitate resolution of claims issues across all lines of business in a timely manner
- Creating and distributing claims bulletins/protocols across relevant countries and claims teams for designated clients
- Communicate both internally and externally significant claim trends, initiatives, organisation and structural changes and industry, regulatory and legal developments
- Assist in the development and execution of claims education and information events tailored to brokers and customers and internal business partners
- Maintain Salesforce for accounts within designated portfolio
- Manage designated projects
Requirements
- Broad claims experience with focus in the multinational risk managed space would be desirable
- Good relationship and stakeholder management attributes
- Good decision making and mediation skills and the ability to compromise in the right way
- Presentation and communication skills to promote the claims service to multiple audiences
- A self-starter with excellent organizational and problem-solving skills and willingness to embrace and champion new ideas
- Ability to work on own initiative and manage multiple priorities across multiple stakeholders
- To take responsibility for own personal development in line with agreed annual performance objectives
- To be willing to support colleagues and team members and devoting time to impart expertise
- Knowledge and experience of developing technology solutions, both in house and commercially available “off the shelf” solutions.
Benefits
- Total Rewards Program, a comprehensive benefits package focusing on health, wellbeing, financial security, and professional development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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