Account Manager managing a portfolio of clients for insured employee benefits in a hybrid role at Mercer. Collaborating with clients to achieve their strategic goals for benefits management.
About the role
- Enterprise Account Manager at Perk focusing on customer engagement with Tier 1 clients. Managing accounts and identifying growth opportunities within a fast-paced SaaS environment.
Responsibilities
- Own a portfolio of Tier 1 Customers and develop a high level of customer engagement with your contact and key decision makers within your accounts
- Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of Perk
- Identify growth opportunities and develop your portfolio by adding new business opportunities
- Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders
- Be an expert on the portfolio of Perk products in order to meet & exceed quarterly targets of Up / Cross-selling
- Develop strong relationships with your clients that will shape their business travel programmes
- Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions
- Act as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible.
- Effectively prioritise your time in order to maximise impact in key business areas
Requirements
- Fluent written and spoken **English**, any other language is a plus
- Experience managing top tier accounts
- Outstanding presentation & communication skills and the ability to build deep relationships
- Great prioritisation and time management skills
- Result oriented mindset while keeping customer satisfaction as your top priority
- Great ability to analyse and translate data for your customers
- Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology
- Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
- Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around
- You seek feedback early and often and are open to both give and take constructive and direct criticism
Benefits
- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with our generous allocation of vacation days plus public holidays
- Take control of your physical health with your choice of private healthcare or a gym allowance
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
- Join our unforgettable Perk events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Make your money go further with our flexible compensation plan
- Focus on your family with 17 weeks’ paid parental leave during your child’s first year
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 "Work from Anywhere" days per year
- Nurture your language skills with in real-life English, Spanish and Catalan lessons
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
- Let us help you move to one of our hubs with relocation support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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