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About the role
- Customer Relations Associate at Bureau Veritas ensuring client satisfaction through effective coordination with technicians. Managing back-office activities implicated in client relations and contract oversight for a well-established company.
Responsibilities
- Ensure coordination between our technicians and clients, guaranteeing effective scheduling and high-quality client relations.
- Manage the full customer relationship process in the back office.
- Main responsibilities include: Scheduling technicians for assignments according to their qualifications, specialties and expected intervention times.
- Initiate and follow up internal subcontractor interventions in coordination with relevant departments.
- Manage the opening and ongoing monitoring of customer contracts.
- Handle customer disputes professionally and promptly.
- Manage client relations by phone, negotiating and explaining intervention timeframes.
Requirements
- You are pursuing a Bac+2/3 level qualification such as a BUT GEA (Business Administration and Management), BTS in SME Management, or an equivalent diploma.
- Proficiency with computer tools and office software is essential.
Benefits
- Company vehicle with no employee contribution (for field positions) or 50% reimbursement of public transport costs (business travel covered by the company)
- Meal benefits: restaurant vouchers, on-site catering or a meal allowance (for field positions)
- Employee profit-sharing and incentive schemes
- Collaboration with industry experts and participation in internal events
- A small, close-knit team with regular support and structured mentorship
- Strong values: Innovation, Inclusion, Integrity
- Possibility of permanent employment (CDI) depending on career objectives and opportunities
- Internal mobility encouraged
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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