About the role

Endoscopy Support Specialist I at Olympus providing service contract support to customers in Philadelphia. Delivering education on equipment cleaning, disinfection, and sterilization while managing key relationships.

Responsibilities

Support customers and corporate personnel to provide top-level endoscopy service.
Meet customer needs, solve equipment issues, and build trust-based relationships.
Promote Olympus service contracts and perform related inspections and audits.
Conduct educational visits and in-service programs for endoscopy equipment.
Build rapport with key decision-makers to support and grow service business.
Develop skills through training and self-study for high customer engagement.
Analyze repair costs and assist in improving equipment utilization.
Demonstrate equipment and conduct in-service programs consistently.
Communicate regularly with management about activities.
Maintain assigned assets like laptops and demo equipment.
Submit required documentation timely and accurately.
Perform MBO-related duties and meet set goals.
Retain technical knowledge and demonstrate job proficiency.
Perform other assigned duties.

Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities.
After one year of employment successfully pass the Certified Flexible Endoscope Reprocess or (CFER) examination administered by the Certification Board for Sterile Processing & Distribution, Inc. and in conjunction with Olympus.
If the ESS has prior and relevant reprocessing experience the CFER can be obtained before one year of employment.
Other certifications or requirements as set forth by management.
Proficient in exceeding customer satisfaction.
Strong written and verbal communication, effective decision-making, and resolution management.
Able to perform under pressure, multitask efficiently, and communicate solutions clearly.
Possesses a solid understanding of business policies and practices, and works independently with minimal supervision.
Proficient in the use of Microsoft Office applications.
Have a valid driver’s license.
Work flexible hours.
Willing and able to travel overnight by car or air.
Preferred: Associate degree and/or Surgical Technician certification/degree preferred, or enrolment in accredited program.
Minimum of 1-3 years’ experience in a clinical setting in support of patient care and/or equipment support in endoscopy, hospital, OR ambulatory surgery or SPD environment preferred.
Minimum of 1-3 year of field-based work experience in medical device support preferred.