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About the role
- Client Relations Coordinator ensuring effective planning and high-quality client relations for Bureau Veritas. Collaborating with technicians and managing back-office tasks in Lille.
Responsibilities
- Your mission is to coordinate between our technicians and our clients, ensuring effective scheduling and high-quality client relations.
- You will also manage the full client relationship in the back office.
- Schedule technicians for assignments based on their qualifications, specialties, and the expected duration of interventions.
- Initiate and monitor interventions by internal subcontractors in coordination with the relevant departments.
- Manage the opening and follow-up of client contracts.
- Handle customer disputes with professionalism and responsiveness.
- Manage client communication by phone, negotiating and explaining intervention timelines.
Requirements
- You are completing a Bac+2/3-level qualification (e.g., BUT GEA, BTS in SME Management) or an equivalent diploma.
- Proficiency with computer tools/office software is essential.
Benefits
- Company vehicle provided at no cost (for field roles) or 50% reimbursement of public transport costs (business travel covered by the company)
- Meal benefits: restaurant vouchers, on-site catering, or a meal allowance (for field roles)
- Profit-sharing & performance bonuses
- Work alongside industry experts & participate in internal events
- A small, close-knit team with regular support and structured mentoring
- Strong values: Innovation, Inclusion, Integrity
- Possibility of a permanent contract (CDI) depending on career goals and opportunities
- Internal mobility encouraged
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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