Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Operations role in Air Customer Care at DMS Logistics specializing in international freight forwarding and coordinating air import shipments. Ensuring process compliance and effective communication with clients.
Responsibilities
- Coordinate air import shipments;
- Report all shipment information to clients via email and system to keep them informed of process status;
- Ensure completion of the process by verifying information in Federal Revenue (customs) systems;
- Release the process to Finance in the system to proceed with billing;
- Review agent invoices at origin based on negotiated terms for subsequent foreign-exchange closing.
Requirements
- Bachelor's degree completed or in progress;
- Intermediate to advanced English – will be tested;
- Experience with international freight forwarding/agency;
- Experience coordinating air import shipments.
Benefits
- Hybrid work model
- Bonus
- Cost assistance
- Health plan, including dependent children aged 0–18
- Extended maternity/paternity leave
- University tuition partnership
- Gym benefit
- Childcare assistance
- Birthday day off.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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