Customer Service Specialist providing support via all channels at TDCX. Identifying customer needs and ensuring satisfaction with a focus on relationship building.
About the role
- Operations role in Air Customer Care at DMS Logistics specializing in international freight forwarding and coordinating air import shipments. Ensuring process compliance and effective communication with clients.
Responsibilities
- Coordinate air import shipments;
- Report all shipment information to clients via email and system to keep them informed of process status;
- Ensure completion of the process by verifying information in Federal Revenue (customs) systems;
- Release the process to Finance in the system to proceed with billing;
- Review agent invoices at origin based on negotiated terms for subsequent foreign-exchange closing.
Requirements
- Bachelor's degree completed or in progress;
- Intermediate to advanced English – will be tested;
- Experience with international freight forwarding/agency;
- Experience coordinating air import shipments.
Benefits
- Hybrid work model
- Bonus
- Cost assistance
- Health plan, including dependent children aged 0–18
- Extended maternity/paternity leave
- University tuition partnership
- Gym benefit
- Childcare assistance
- Birthday day off.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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