Customer Experience Associate at TD helping clients with banking transactions and solutions in Ontario. Aiming to deliver a positive customer experience while achieving business objectives.
About the role
- Working student in Operations & Customer Support at a fintech startup in Berlin. Assisting in payment reconciliation and customer support tasks.
Responsibilities
- Zahlungen offenen Forderungen zuordnen; Systemvorschläge prüfen; nicht zugeordnete Transaktionen klären und manuell zuordnen
- Eingehende Tickets, Live-Chat und Telefonate (Inbound) professionell und einfühlsam bearbeiten
- Nicht lösbare Fälle gemäß definierten Verfahren eskalieren
- Arbeit sorgfältig dokumentieren
- Wiederkehrende Probleme melden und zur Verbesserung von Prozessen und Vorlagen beitragen
Requirements
- Erste Erfahrungen in den Bereichen Finanzen, Kundenservice oder einem verwandten Bereich; fachspezifische Einarbeitung erfolgt durch uns
- Eingeschrieben an einer deutschen Hochschule
- Fließendes Deutsch (C1+) und Englisch
- Hohes Maß an Genauigkeit; Freude an strukturierten, wiederkehrenden Aufgaben
- Empathischer und ruhiger Kommunikationsstil
- Sicherer Umgang mit webbasierten Tools und Dashboards
- Selbstorganisiert und in der Lage, eigenständig zu arbeiten
Benefits
- Hybrides Arbeiten: Nach dem Onboarding flexibel von zu Hause oder im Büro
- Lebenslauf-relevante Praxiserfahrung : Fintech- und Banking-Know-how ist auf dem Arbeitsmarkt gefragt
- Early-Stage-Fintech-Einblick: Zusammenarbeit mit dem Gründer, kleines Team, schnelle Entscheidungen, transparente Kommunikation
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