Customer Support Representative at IQVIA handling customer inquiries and resolving issues efficiently while maintaining service quality standards. Managing incoming requests and participating in departmental goal - setting.
About the role
- Chargée de Relation Client managing billing and client relationships at Bureau Veritas in Cergy. Ensuring project administration and compliance in a dynamic environment.
Responsibilities
- Your mission is to manage and administer projects within the scope (billing, project openings, client relations).
- Your role is essential to ensure the quality of customer service and proper administrative management of files.
- Manage project billing in compliance with established deadlines and procedures.
- Open new projects and ensure their comprehensive administrative follow-up.
- Maintain high-quality client relationships by responding to their requests and concerns.
- Administer project files while ensuring regulatory compliance.
- Coordinate the various administrative stages of assignments.
Requirements
- Holder of a Baccalauréat or equivalent
- You have at least 2 years of experience in management or billing.
- You are comfortable with administrative management
- You are proficient with billing tools
- You know how to maintain a high-quality client relationship
- You organize your work effectively
Benefits
- Meal benefits
- Profit-sharing, employee savings plan with employer contribution
- Works council (CSE) accessible immediately
- 1 day per year for a solidarity action
- Career development: all positions are open to internal or geographical mobility.
- We encourage skill development and career progression.
- Diversity and inclusion: In line with its inclusion, gender equality and disability support policy, we encourage all qualified candidates to apply, regardless of gender or personal situation.
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