Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
About the role
- Support Specialist assisting customers in the use of payroll software solutions. Engaging with clients to provide technical support and enhance service quality.
Responsibilities
- Assists customers in using our payroll software
- Responds to functional and technical support inquiries
- Documents solutions and handles customer requests
- Explains software features clearly and understandably
- Works closely with development and product teams
Requirements
- Completed commercial vocational training or an equivalent qualification
- Initial experience in payroll processing
- Proficient with software solutions and a solid technical understanding
- Strong communication skills and a customer-oriented attitude
- Excellent German language skills
Benefits
- Fair compensation
- Collective agreement, Christmas bonus, and profit-sharing
- Remote work options
- 30 days of vacation plus Christmas Eve and New Year’s Eve
- Flexitime and flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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