Support Engineer managing Microsoft Client Infrastructure for leading IT service provider with flexible work arrangements. Responsible for Windows environment stability and process/tool enhancements.
About the role
- Technical Support Engineer providing high-level support for Broadridge Trading products. Collaborating with global teams, handling inquiries, and offering R&D feedback.
Responsibilities
- Provide high-level support for multiple Broadridge Trading and Connectivity Services products
- Handle internal and external customer inquiries via email and phone
- Offer technical feedback to R&D for product improvement
- Maintain and update technical documentation
- Conduct diagnostic tests to quickly identify and resolve issues
- Collaborate with cross-functional teams to meet customer needs efficiently
- Prioritize and escalate critical issues while ensuring quality service
Requirements
- 2 to 4 years in a similar technical support role
- Proficiency in JAVA is a must
- Basic knowledge of Linux/Unix environments are advantageous
- Familiarity with financial trading support and a general understanding of the financial industry
- Excellent English communication skills, both written and verbal
- Strong critical thinking and analytical skills, with experience in managing multiple issues
- Bachelor’s degree in computer science, Engineering, or a related field.
Benefits
- Professional development opportunities
- Access to 8,500+ online courses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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