Senior Sales Support Specialist driving sales transformation programs for Capgemini. Collaborating across multiple business units to deliver AI - driven solutions and measurable impact.
About the role
- Customer Support Officer assisting customers with inquiries and troubleshooting at Brighte. Engaging with customers across email, chat, and phone while maintaining CRM data.
Responsibilities
- In this role, you can flex your communication style to liaise and respond to many different types of people.
- You'll help to troubleshoot and solve customer problems effectively, while demonstrating empathy and understanding towards any customer concerns.
- Maintain clean and updated data in CRM systems and ensure the customer support experience across email, chat, or phone interactions, both inbound and outbound, is a positive one.
- You'll assist with varied enquires which include things such as document requests, account details adjustments and inbound vendor/merchant enquiries and general enquires.
- You'll help customers with any requests to process payments and assist with troubleshooting any app issues.
Requirements
- Your communication skills are strong - this is essential to your success in the role. This means that you have great verbal and written communications, as well as active listening and empathy.
- You are skilled in problem solving and have the confidence and capability in troubleshooting and resolving customer inquiries efficiently
- You are empathetic and understanding, with the ability to empathise with customers and understand their perspectives, with the ability to stay calm and patient, even when handling challenging situations.
- Familiarity with CRM Systems: Experience or familiarity with maintaining clean and updated data in CRM systems.
- You are adaptable and flexible, with the readiness to handle various customer inquiries and adapt to different situations.
- Your attention to detail is second to none and you always ensure accurate and thorough recording of information and data.
- You have worked in a similar role and are skilled in providing customer support via email, chat, or phone, both inbound and outbound.
Benefits
- Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.
- Free lunch! Yes, there is such a thing! Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it's a delicious way to catch up, unwind and connect.
- Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.
- We want our employees to share in Brighte’s success. You will be given an opportunity to join our Employee Share Option Plans (ESOP).
- Snacks galore – who doesn’t love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies – you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.
- End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.
- Anniversary leave - your dedication at Brighte won’t go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Care Representative managing customer support for M - KOPA Mobility via calls and resolving inquiries. Focused on ensuring positive customer experiences as part of the Mobility division.
Customer Service Representative serving as the primary point of contact in the manufacturing industry. Ensuring customer satisfaction by addressing inquiries and resolving issues.
Responsible for managing Anti - Money Laundering and Know - Your - Customer processes in banking. Engaging clients and ensuring compliance with regulations in U.S. and non - U.S. activities.
Bilingual Customer Care Coordinator for healthcare domain handling client inquiries via calls and emails. Ensuring adherence to protocols and providing top - notch customer service.
Customer service role for handling inquiries, providing product support and maintaining customer data. Working in a friendly environment with opportunities for professional growth.
UAS Drone Program Support Specialist supporting unmanned aviation systems program operations. Collaborating with teams for process improvements and compliance in the aviation sector.
Customer Service representative handling customer inquiries and support services at VR PLUS Bank. Promoting regional development through quality customer interactions and service solutions.
Customer Support position at Porsche responsible for addressing customer inquiries through various channels. A key role in enhancing customer engagement and satisfaction for Porsche products.
Project Manager overseeing technical and commercial aspects of sprinkler renovation projects at GFA. Engaging in customer communication and coordinating repair orders while ensuring contractual compliance.