Customer Success Manager at Conterra ensuring top strategic customers receive a white glove experience. Building relationships and engaging proactively to meet customer needs and challenges.
About the role
- Customer Success Manager at BridgeFlow facilitating customer success and engagement with Asana. Building long-term relationships and driving growth strategies for major clients in a dynamic team.
Responsibilities
- Primary point of contact for customers with questions about our services
- Build and maintain long-term relationships with top clients
- Develop and manage nurturing strategies
- Plan and conduct Quarterly Business Reviews with Tier 1 clients
- Support the consulting team with customer success activities
- Maintain customer updates and opportunities in the CRM
- Collect and analyze customer feedback to improve our offerings
- Ownership of the BridgeFlow Academy and customer support within the Academy
Requirements
- Some professional experience in customer support, account management, or sales
- Proactive maintenance of your own customer pipeline
- Sales-oriented mindset to generate growth opportunities
- Ideally experience in work management, relevant tools, project management, SaaS, and professional services
- Technical affinity and understanding of workflows across different tools and departments
- Excellent communication and interpersonal skills in German and English
- Self-organized, goal-oriented working style
Benefits
- Professional onboarding with on-the-job training and in-depth product familiarization
- Attractive compensation package with a variable performance component
- Regular coaching and feedback sessions with management
- Professional development and further training opportunities
- High flexibility across all areas through digital-first working
- High-end equipment at both office and home workstations
- Free fruit and beverages in the office
- Dynamic startup environment with events and opportunities for exchange
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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