Senior Technical Consultant leading design discussions for enterprise - scale ServiceNow implementations. Focusing on ITSM HRSD, SPM, ITOM to enhance operational efficiency and drive business success.
About the role
- Enterprise ServiceNow Platform Senior Manager overseeing product lifecycle and operational stability at Boeing. Leading a global product team and managing supplier partnerships for IT operations.
Responsibilities
- Enterprise Product Management for the ServiceNow platform and associated applications, tools, and services
- Demonstrate strong relationship management practices to develop strategic relationships with senior Boeing leaders and suppliers focused on positive business impacting outcomes
- Day-to-day production operations for ServiceNow through platform modernization and sustaining to ensure platform stability, performance, and availability for enterprise users per SLA
- Support planned and on-call emergent operations for a global enterprise ServiceNow product roadmap and lifecycle, including delivery of advanced features aligned to business outcomes and efficiencies
- Partner with cross-functional stakeholders to align the platform strategy with organizational objectives, industry best practices, and recommend improvements
- Manage key supplier relationships and budget
- Drive AI and automation initiatives leveraging ServiceNow and other integrated capabilities to improve the user experience and enterprise outcomes
- Demonstrate excellent judgment, mature leaders, balancing principles and pragmatism, with solid decision-making skills
- Lead a large global team (hiring, performance, career development, employee satisfaction)
- Broad stakeholder communications such as defining and reporting key metrics including capacity, change success rate, release cadence, capacity and cost metrics to stakeholders
- Ensure governance and compliance with enterprise standards, support audits, and continuous improvement initiatives
Requirements
- 10+ years of experience leading through influence and partnering with cross-functional teams on projects, transactions, or initiatives
- 5+ years of experience leading ServiceNow platform support
- 5+ years of experience in ITIL, portfolio management, or service management
- 5+ years of experience leading global teams across multiple time zones
- Bachelor’s degree or higher
- Relevant ServiceNow certifications
- Experience leading a team in the implementation of AI & automation capabilities
- Excellent communication skills and experience communicating with senior executive leadership
Benefits
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid time off
- Unpaid time away from work
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