Leading Operations Coordinator at Banco Bmg, focused on enhancing financial operational efficiency and team management. Skills in financial compliance and process optimization required.
Responsibilities
Lead the team responsible for card processes, ensuring operational efficiency and compliance with SLAs.
Plan and implement continuous improvements in processes, focusing on cost reduction and quality improvement.
Monitor performance indicators (KPIs) and propose corrective and preventive actions.
Manage vendors and partners related to the Cards product.
Serve as the point of contact with internal areas (IT, Risk, Commercial) to ensure integration and strategic alignment.
Prepare management reports and presentations to support decision-making.
Ensure compliance with regulatory standards (Bacen, LGPD) and internal policies.
Requirements
Bachelor's degree completed, preferably in Business Administration, Economics, Engineering, or related fields.
Understanding of rules, flows, and compliance of major card networks (Visa, Mastercard, Elo).
Knowledge of how card processors operate, and integration with acquirers and issuers.
Back-office processes and formalization.
Financial indicators and an integrated view of processes.
Clear and assertive communication.
Analytical ability for interpreting and handling data.
Strategic planning and end-to-end vision.
Availability for a hybrid work model, with 2 days per week onsite at our São Paulo office.
Differentials:
Experience with anti-fraud solutions (e.g., Falcon), 3D Secure, and integration with acquirers.
Experience in digital transformation projects.
Benefits
Health plan with no monthly fee + Telemedicine
Dental plan with no monthly fee
Meal and Food Vouchers
Life insurance
Funeral assistance
Private pension
Competitive annual variable compensation (bonus)
PPR - Profit Sharing Program
Único Skill (free education benefit)
Bicycle parking and locker rooms
Childcare assistance
Internet allowance
Wellness programs
On-site clinic
Pregnancy program
Extended maternity and paternity leave
Copay exemption for pregnant women and babies up to 1 year
Personalized baby kit
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