Operations Coordinator overseeing vendor network for a health fund, ensuring compliance and operational excellence. Collaborating with vendors and internal teams to enhance the member experience and maintain service quality.
About the role
- B2B Operations Manager overseeing EU logistics for Bigblue's e-commerce platform. Responsible for end-to-end B2B operations and team management while ensuring service quality and performance.
Responsibilities
- End-to-end ownership of B2B operations (EU scope)
- Own B2B operational flows across the EU, from order intake to delivery and post-delivery topics.
- Be accountable for B2B service quality, SLAs, and operational performance at EU level.
- Monitor daily operations and resolve issues proactively.
- Coordinate execution across warehouses, carriers, and external partners in multiple countries.
- Act as the escalation point for complex or high-impact B2B issues.
- Manage and develop the B2B operations team.
- Set clear objectives, priorities, and expectations.
- Support team development through regular feedback.
- Contribute to hiring, onboarding, and team planning.
- Coordinate B2B operational topics across Operations, Product, Tech, Sales, Account Management, and Customer Support.
- Translate business and merchant needs into clear operational requirements.
- Ensure alignment between operational execution and product or system changes.
- Represent B2B operations in cross-functional discussions.
- Identify operational gaps and areas for improvement at EU scale.
- Lead improvements to processes and tools.
- Work with Product and Tech teams on system evolutions impacting B2B operations.
- Document processes and best practices.
- Define and track B2B operational KPIs at EU level.
- Share performance updates and lead action plans when needed.
- Ensure follow-up and continuous improvement.
Requirements
- Experience managing people in an operations environment.
- Strong ownership of end-to-end operational processes.
- Comfortable working hands-on with day-to-day operations.
- Strong analytical and problem-solving skills; good command of Microsoft Excel.
- Clear written and verbal communication skills in French and English.
- Organized, pragmatic, and able to manage multiple priorities.
Benefits
- €10 meal voucher per worked day (55% covered by Bigblue) + unlimited free snacks at the office.
- ClassPass membership for fitness & wellness.
- MacBook or any setup you need — your choice of equipment to do your best work.
- 100% health insurance coverage with Benefiz.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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