Lending Operations Senior Manager at Wells Fargo leading high - risk functions. Managing Loan Servicing teams and driving process improvements and risk mitigation strategies.
KI
Hybrid Regional Operations Director – Services
Posted 2 hours ago
About the role
- Conducting operational leadership across multiple studio locations as Regional Operations Director for a private equity-backed firm. Overseeing studio standards, performance metrics, and accountability.
Responsibilities
- Serve as a two-way conduit between studio leaders and back-office leadership — gathering field insights and communicating platform expectations
- Attend and audit studio sales and production meetings to ensure meeting formats and data capture standards are met
- Drive annual budget submissions by the January 10th platform deadline
- Hold studio leadership teams accountable to the platform's core performance metrics: trailing 90-day pipeline, backlog, and projected 3-month Net Service Revenue (NSR)
- Monitor studio financial performance and adherence to approved annual budgets
- Build trust with studio leaders while holding firm to platform standards and expectations
- Conduct bi-weekly one-on-ones with Studio Leadership and Studio Integrators
- Educate and support studio teams on the proper use of platform technology, systems, and people processes
- Ensure quarterly Professional Development Plans (PDPs) are completed on time for all required team members
- Enforce $0 booking variance through accurate, timely data entry across CRM (HubSpot) and internal systems
Requirements
- Multi-site operational leadership experience — you've managed across locations or divisions, not just a single team
- Bachelor's degree
- CRM/systems experience and comfort holding others accountable to data standards
- Strong financial fluency: pipeline, backlog, forecasting, and budget management
- Executive-level communication and organisational skills
- Background in professional services (architecture, consulting, AEC, engineering, staffing, or similar) (Preferred)
- Experience in a PE-backed or multi-unit platform environment (Preferred)
- Experience working with founder-led or entrepreneurially-driven teams (Preferred)
Benefits
- **Base Salary:** $140,000 – $180,000 (commensurate with experience)
- **Bonus:** Performance-based bonus tied to metric attainment, booking variance, and budget adherence
- **Benefits:** 401(k), healthcare, competitive PTO and paid holidays
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