Operations Team Member responsible for daily duties including cremation, packaging memorial items, and equipment maintenance at pet aftercare provider. Collaborating with a close - knit care center team.
About the role
- Strategy and Ops Manager expanding work in healthcare and clinical AI at Office Hours. Leading significant initiatives to drive growth and operational excellence in a fast-paced environment.
Responsibilities
- Own projects that accelerate growth, improve performance, and strengthen core operations.
- Own a significant part of the business (~$10M book of business): setting the growth agenda and defining strategy and execution plans to scale revenue meaningfully.
- Act as a commercial leader: drive new client acquisition, deepen existing relationships, manage margin/volume trade-offs, and report on P&L or revenue metrics for your portfolio.
- Solve the company’s most important problems: Partner with leadership to identify opportunities for growth, design solutions, and lead execution across teams.
- Enable data-driven decision-making: Create visibility into performance metrics and own reporting that helps the company stay aligned and accountable.
- Set compensation and pricing strategy: Partner with leadership to design pricing and discount model, and incentive plans that align business performance with company goals.
- Drive strategic and operational initiatives: Build and scale new processes for go-to-market, customer success, and delivery teams.
- Launch and scale new initiatives: Support new product rollouts, pilot programs, or market expansions, turning early traction into repeatable process.
Requirements
- 2–5 years of experience in management consulting, investing, or business operations/strategy at a fast-growing company.
- A structured, analytical problem solver who can move from 0→1 with limited direction.
- A strong communicator who can distill complex ideas into clear recommendations.
- A self-starter who thrives in a fast-paced environment and enjoys working cross-functionally.
- You default to action and aren’t afraid of ambitious goals or undefined paths.
Benefits
- Competitive salary and equity
- Medical, dental, and vision coverage
- 401(k)
- Monthly wellness and fitness stipend
- Paid time off policy, along with company holidays
- Annual company off-sites (Tahoe, Mendocino, Mexico City, San Diego, Park City)
- Parent-friendly policies, remote flexibility, and paid family leave
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