Lending Operations Senior Manager at Wells Fargo leading high - risk functions. Managing Loan Servicing teams and driving process improvements and risk mitigation strategies.
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Onsite Health Fund Operations Coordinator
Posted 2 hours ago
About the role
- Operations Coordinator overseeing vendor network for a health fund, ensuring compliance and operational excellence. Collaborating with vendors and internal teams to enhance the member experience and maintain service quality.
Responsibilities
- Under the supervision of the Director, Health Fund Operations, plays a key role in the oversight of the Fund’s vendor network
- Ensures that third‑party partners deliver accurate, timely, and compliant services that support a positive member experience and operational excellence
- Coordinates day‑to‑day interactions with vendors involved in enrollment, claims processing, billing, eligibility, and customer service
- Serves as a liaison to resolve issues, monitor performance, and uphold service‑level expectations
- Tracks vendor deliverables, supports contract compliance, and escalates emerging risks that may affect operational workflows
- Identifies process gaps, facilitates cross‑functional communication, and contributes to continuous improvement efforts
- Strengthens vendor relationships and helps maintain an efficient, high‑quality operational environment
- Works closely with the Health Fund Operations leadership team and collaborates with internal departments and external vendors
Requirements
- Minimum 5 years of relevant experience in vendor management, operations, compliance, benefits administration, or related administrative/analytical roles
- Deep understanding of health benefits administration from the provider and/or payor perspective
- Experience in the healthcare industry
- Strong organizational and multitasking skills with attention to detail
- Well organized, self-starter, conscientious, able to multitask and assist on projects
- Excellent communication skills, both oral and written, demonstrated by an ability to coordinate and communicate with internal and external contacts
- Ability to maintain, manage, and update shared folders, SOPs, invoice trackers, and other operational documentation
- Proficiency in Microsoft Office Suite and familiarity with reporting tools.
Benefits
- Health, Pension, Retirement Savings, Training, and Legal Services benefits
- Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST) values
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