Lending Operations Senior Manager at Wells Fargo leading high - risk functions. Managing Loan Servicing teams and driving process improvements and risk mitigation strategies.
FB
Onsite Central Operations Supervisor
Posted 2 hours ago
About the role
- Central Operations Supervisor assisting with department management at Farmers and Merchants Bank. Directly overseeing operational tasks and implementing efficient solutions for branches and customers.
Responsibilities
- Responsible for assisting the Central Operations Manager with the overall management of the department.
- Collaborates with the Manager, works independently, and directs subordinates with implementing innovative solutions for improving efficiencies and services to branches and customers.
- Responsible for planning, directing and coordinating the operations of the Central Operations Department.
- Assists in the oversight of proper completion of all operational tasks.
- Completes first line of defense testing and review.
- Manage escalated matters and ensure adherence to established operational policies and procedures.
- Focused and able to delegate duties and responsibilities to team members.
- Analyze performance of the Central Operations Specialist and identify future developmental needs.
- Coach and develop Central Operations Specialists as needed.
- Prepare statistical reports for Bank management and departments.
- Collaborate with the Central Operations Manager in executing the department’s responsibilities related to periodic system testing.
Requirements
- Bachelor’s degree or equivalent work experience required.
- 3 – 5 years banking experience and excellent working knowledge of banking operations.
- Critical Thinking, Judgment & Problem-Solving Skills.
- Excellent leadership and team building skills.
- Effective Process Improvement Skills.
- Effective Time Management and Organizational Skills.
- Excellent Communication and Writing Skills.
- Customer Service Skills.
- Excellent Interpersonal Skills.
- Working Knowledge of All Operations Software Programs (AS400, Synergy, Laserfiche).
- Working Knowledge of Microsoft Excel, Outlook, Word, and Visio.
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