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About the role
- Head of Delivery managing global rollout of the Smartmast network. Overseeing field operations and logistics to ensure successful market entry and deployments.
Responsibilities
- Lead the SmartMast product delivery scoping and execution of launches in new global markets.
- Build and manage a global network of third-party vendors and installation partners.
- Work across Growth, Analytics, and Mission Success to identify customer requirements and regulatory constraints.
- Manage personnel across field operations, ensuring safe, timely, and high-quality installation and maintenance of the Smartmast network.
- Oversee the scheduling and execution of deployments on vessels and offshore assets.
- Establish and enforce rigorous maintenance schedules to ensure maximum network uptime and sensor reliability.
- Oversee the end-to-end shipment of sensors and hardware, ensuring adherence to customer-defined specifications.
- Act as the primary liaison between Engineering and Global Supply & Logistics.
- Serve as the primary technical interface for Fleet Partners that may convert into customers.
- Drive operational excellence that builds trust, influencing the transition of partners from Fleet Partners to paying customers.
Requirements
- 10+ years of experience in field operations, launch management, or logistics, preferably within the Maritime, Oil & Gas, or Industrial IoT sectors.
- Proven experience entering new international markets, including vetting local vendors and navigating regional logistics challenges.
- Strong ability to understand and communicate complex engineering concepts to non-engineering customer stakeholders.
- Ability to analyze complex data sets (vessel schedules, vendor capacity) to create efficient deployment roadmaps.
- Ability to travel 20-40% (Domestic and International) of the time to support global launches, field deployments, and customer meetings.
Benefits
- Opportunity to architect the global launch and field operations strategy for a game-changing maritime network.
- Direct impact on revenue growth and international market penetration.
- Work in a fast-paced, cutting-edge hardware/AI environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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