Hybrid Client Success Partner – Payroll, Implementation

at Asure Software

• Job title: Client Success Partner – Payroll, Implementation
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $65,000 - $85,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Nashville, United States

About the role

• Client Success Partner driving client implementation and satisfaction for Asure's HCM solutions. Collaborating with internal teams and providing expert guidance to enhance client relationships.

Responsibilities

• Assist clients through the entire onboarding and implementation process of our HCM solutions.
• Collaborate with internal teams to ensure seamless deployment, data migration, and integration of HCM systems.
• Develop and maintain strong relationships with clients by being a proactive and trusted partner.
• Regularly check in with clients to understand their evolving needs and offer appropriate solutions.
• Provide expert advice on HCM best practices, HR processes, and system configurations.
• Help clients optimize their use of HCM software to streamline their HR operations and improve employee engagement.
• Coordinate training sessions and workshops for clients to ensure their team is proficient in using HCM tools effectively.
• Provide ongoing educational resources and support to empower clients to maximize the value of the solution.
• Serve as the primary point of contact for resolving client issues, identifying potential problems, and managing escalations.
• Work with internal teams to resolve technical or operational issues promptly.
• Focus on client satisfaction and retention by ensuring clients are continuously happy with the product.
• Help identify opportunities to upsell or cross-sell additional services that would benefit clients.
• Track client health, success, and engagement metrics. Regularly provide clients with reports on usage, progress, and ROI.
• Ensure clients are meeting key milestones and goals.
• Work closely with Sales, Product, and Technical teams to ensure alignment on client needs, product updates, and improvements.
• Assist the sales team with pre-sales engagements and product demonstrations.
• Provide feedback to the product development team based on client feedback and industry trends to help improve the HCM platform.

Requirements

• Minimum of 3-5 years of experience in client success, account management, or human resources, ideally within a SaaS or technology company.
• Experience working with Human Capital Management (HCM) solutions, including HR software, payroll, talent management, or workforce management.
• Strong understanding of human resources processes, including recruitment, performance management, compensation, and benefits.
• Excellent communication and interpersonal skills with the ability to build relationships at all levels of an organization.
• Problem-solving skills with a consultative approach to addressing client needs.
• Ability to manage multiple clients and projects simultaneously in a fast-paced environment.
• Proficiency in using CRM systems, HCM software, and productivity tools such as Microsoft Office or Google Workspace.
• Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent work experience).

Benefits

• Medical, Dental, Vision, HSA, FSA- All effective on day 1!
• Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
• 401K Program with 3% safe harbor contribution
• Employee Stock Purchase Program
• Fitness Reimbursement Program
• Self-Managed PTO