Hybrid User Research Ops

at Betclic Group

• Job title: User Research Ops
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Bordeaux, France

About the role

• Join Betclic's User Research Ops team to enrich user experiences through AI-driven insights. Engage in operational and research initiatives within a multicultural tech environment.

Responsibilities

• Deploy AI use cases across the research lifecycle (planning, analysis, synthesis), build AI agents, automate qualitative and quantitative analysis, and integrate these solutions into the existing tech stack.
• Set up user feedback collection systems (e.g., in-app satisfaction pop-ups), structure their analysis, and integrate them into a continuous insights monitoring system.
• Structure and maintain the research repository, improve accessibility, and drive the adoption of insights across teams.
• Manage and evolve the research tools stack, run continuous benchmarking (especially of AI tools), and improve adoption across teams.
• Support the setup and execution of international studies (recruitment, coordination, ensuring data quality).

Requirements

• Minimum of 3 years’ experience in Research Ops or User Research
• Comfortable managing participant panels, databases, and research tools (Dovetail, UserTesting, Maze, Lookback, etc.)
• Solid understanding of repository and knowledge-management challenges
• Strong interest in applying AI to user research
• Able to collaborate effectively with cross-functional teams (Product, Design, Data, Engineering, etc.)
• Autonomous, detail-oriented, and well organized
• Fluent in English, both written and spoken

Benefits

• 25 days of paid leave and 10 RTT days
• Ticket Restaurant® card loaded with €11 per day (€6 per day funded by Betclic)
• 100% health insurance coverage for you and your children
• 50% reimbursement of public transport costs or an annual sustainable mobility allowance (€230 for commuting with sustainable transport) for employees based in Bordeaux
• Hybrid work model
• Access to a comprehensive training catalog, with opportunities for professional development every year
• Excellent office spaces with a rooftop where you can enjoy sunny breaks with a view of the Cité du Vin
• Regular internal events to liven up daily life
• On-site sports classes and organized tournaments (Pilates, circuit training, boxing, yoga, futsal, padel, tennis…)