Hybrid Staff UX Researcher

at Match Group

• Job title: Staff UX Researcher
• Job type: Full Time
• Experience level: Lead
• Salary: $160,000 - $170,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Los Angeles, United States

About the role

• Staff UX Researcher driving strategic product decisions for Tinder by leading large-scale UX research projects. Collaborating with cross-functional teams to enhance user experiences and inform product roadmaps.

Responsibilities

• Drive and execute large-scale, complex UX Research projects from inception to completion, including planning, design, data collection, analysis, and reporting.
• Design and conduct innovative qualitative and quantitative studies, including usability testing, user interviews, surveys, ethnographic studies, and advanced data analysis.
• Translate complex research data into clear, actionable insights that inform product strategy, design decisions, and user experience improvements.
• Bring user insights to life to communicate research findings using storytelling techniques including video, data visualization, personas, journey maps, and more.
• Work closely with product managers, designers, engineers, and other stakeholders to identify research needs and align research objectives with business goals.
• Champion user-centered design principles and ensure the voice of the user is consistently represented in all stages of product development.
• Closely collaborate with the Voice of the Customer (VoC) team to integrate customer feedback and insights into research findings, ensuring a holistic understanding of user needs and pain points.
• Communicate VoC effectively to all levels of the organization.
• Communicate, influence and drive decision-making with executive stakeholders via storytelling.
• Provide mentorship and guidance to junior researchers and team members, fostering a culture of continuous learning, professional growth, and excellence.

Requirements

• Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field.
• 7+ years of hands-on experience in UX Research within a product organization, with a proven track record of leading impactful research projects and driving product success.
• Expertise in a wide range of research mix-methodologies and tools, including advanced qualitative and quantitative approaches.
• Excellent analytical and problem-solving skills, with the ability to synthesize complex data into clear and actionable insights.
• Excellent communication and presentation skills, with the ability to influence and collaborate effectively with stakeholders at all levels, including executive leadership.
• Demonstrated experience in an agile development environment and a deep understanding of product design processes.
• Strong leadership and collaboration skills, with the ability to work across cross-functional teams.