KUBRA provides customer experience management solutions to some of the largest utility and government entities across North America.
Our portfolio of meter-to-cash and outage communication solutions includes billing and payment, mapping, mobile apps and proactive communications solutions for customers.
With more than one billion customer experiences annually, KUBRA services reach over 40% of U.S.
households.
KUBRA is an operating subsidiary of the Hearst Corporation.

KUBRA

customer-success-manager

KUBRA is a leader in customer experience management solutions, offering a comprehensive range of services such as billing and payments, customer communications, and digital solutions for various industries. Their products and services include KUBRA EZ-PAY for on-demand payments, iDoxs for E-Billing, iMail for document printing and mailing services, Notifi for alerts, and comprehensive analytics platforms. KUBRA caters to industries including utilities, insurance, government, auto finance, healthcare, mortgage, telecom, and waste management. They emphasize improving customer satisfaction, reducing costs, and enhancing compliance through innovative omni-channel solutions. Their platforms integrate advanced technology, including AI and mobile applications, to streamline processes and enhance customer interactions.

KUBRA provides customer experience management solutions to some of the largest utility and government entities across North America. Our portfolio of meter-to-cash and outage communication solutions includes billing and payment, mapping, mobile apps and proactive communications solutions for customers. With more than one billion customer experiences annually, KUBRA services reach over 40% of U.S. households. KUBRA is an operating subsidiary of the Hearst Corporation.

• Create the vision match and use the KUBRA products to solve customer’s business problems.
• Identify, promote and capture net new business opportunities in the assigned industry practice teams from existing clients.
• Manage the flawless execution of the sales account management process, including proposal writing, contract signing and implementation definition (statement of work), financial analysis, contract negotiations, and project launch
• Identify, manage, and resolve issues via collaboration with the Information Technology (IT) Department Support Teams for existing clients, acting as an advocate for both the client and KUBRA to ensure expedient and appropriate resolutions
• Travel as required to the US

Client Success Manager

Client Success Manager at KUBRA leveraging innovative products to enhance customer satisfaction and drive business growth. Engaging with clients to manage relationships and deliver exceptional value.

system-administrator

• Administer Windows Server (2016–2022): AD, GPO, DNS/DHCP, IIS; manage patching and hardening
• Administer AlmaLinux/RHEL: systemd, SELinux basics, users/groups, storage, networking, patching
• Operate AWS: EC2, S3, EBS, ELB/ALB, VPC (subnets, routing, SGs/NACLs), IAM, CloudWatch (logs/metrics/alarms), backups/DR
• Build automation and configuration with Puppet; provision infrastructure with Terraform
• Monitor availability and performance with Site24x7; create/run runbooks; perform RCA and post-incident reviews
• Follow PCI DSS and SOC 2 controls: least privilege, change management, patch cadence, logging, access reviews, evidence collection
• Support application rollouts across dev/test/prod; participate in capacity planning and cost optimization in AWS
• Maintain documentation (standards, diagrams, procedures) and contribute to continuous improvement
• Participate in on-call rotation (approximately 1 week every 3 weeks)

Systems Administrator

Proactive Systems Administrator managing Windows, AlmaLinux, and AWS infrastructure for customer communications solutions. Ensuring reliability, performance, and compliance with industry standards.

Systems Administrator ensuring business-critical systems remain reliable and compliant across hybrid infrastructure. Empowering teams through automation, monitoring, and incident response in dynamic work environment.

support-engineer

• Provide professional support to clients at large enterprises by handling and assessing inbound requests, internal checks, and automated alerts
• Demonstrates strong communication skills by effectively articulating ideas, actively listening, and maintaining professional and clear interactions with team members, clients, and stakeholders
• Research issues involving application integration points, data integrity, connectivity failures, and application or system failures
• Report details on issues to developers and manage communications with clients as issues are worked on and resolved
• Client Excellence - Maximize client satisfaction by providing excellent customer service and maintaining Service Level Agreements
• Review and react to client support and operational issues, assisting the team with initial triage, understanding of client implementations, and resolution of problems
• Assists with classification and prioritization of issues
• Execute case/ticket service requests requiring code and / or configuration updates
• Achieve productivity related targets including support processed tickets, average response time, average time to close, time tracking
• Manage communications with clients throughout the life of a request and coordinate with developers and others to address issues
• Lead weekly case review with key clients
• Participate in client meetings both on and off site as directed by their Team Leader
• Conduct internal reporting on Key Performance Indicators (KPIs) for cases under management
• Coordinate with various internal teams as necessary, including Product Development, Network Services, Service Delivery, Sales, and Marketing teams
• Provide on-call after-hours support on a rotating basis
• Develop and document new troubleshooting procedures as necessary
• Build and maintain knowledge of supported products and implementations
• Perform configuration and code changes on existing applications to meet customer needs
• Provide timely responses by phone, notes and/or email to clients for case/ticket/telephone inquiries
• Participate in client training on product/service features and functionality
• Escalate complex issues to other Teams as needed to ensure problems reach a resolution quickly
• Monitoring of systems
• Work on special projects as required

Technical Client Support Analyst

Technical Client Support Analyst at KUBRA providing tier-two technical support addressing complex technical challenges and ensuring client satisfaction.

procurement

• Conduct market research, identifying and qualifying vendors, negotiating contracts, and managing vendor performance.
• Maintain the accuracy of all the tools and processes used in Vendor Management such as Linksquares, Oracle and ServiceNow.
• Conduct spend and deal analytics to facilitate technology negotiation processes during initial procurement and subsequent renewals, offering comprehensive insights into our expenditure.
• Work closely with our parent company and their sourcing team along with internal stakeholders to understand their needs, align sourcing objectives, and ensure compliance with policies and procedures.

Manager, Strategic Sourcing

Manager of Strategic Sourcing at KUBRA optimizing procurement processes and vendor relationships. Leading initiatives in a growing company delivering customer communication solutions.

KUBRA

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